Host / Hostess - Castello Ristorante (Spring/Summer 2016)
Primary Location
: Canada-Banff-The Fairmont Banff Springs
Employee Status
: Limited Term 
 
Host / Hostess - Castello Ristorante (Spring/Summer 2016)
As a Host/Hostess with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued. 
 
Hotel Overview:  The Fairmont Banff Springs has built a distinct and iconic reputation in the heart of Canada’s Rocky Mountains. With 764 guest rooms, world-class golf and spa experiences, one of the largest food & beverage operations in North America, our Castle in the Rockies is the place to ignite a brilliant career.  
Whether you are seeking innovative mentorship with global career opportunities or you are an outdoor adventure seekers, this year-round, mountain culture offers true work–life balance in one of Canada’s most spectacular destinations. 
 
Summary of Responsibilities: 
Reporting to the Castello Manager, responsibilities and essential job functions include but are not limited to the following:              
•	Consistently offer a professional, friendly greeting and engaging service 
•	To provide knowledgeable, personalized, and safe food and beverage experiences to our guests.
•	Contribute to achieving loyalty of our guests by exceeding their expectations and providing, warm, personal service.
•	Assist servers with clearing and delivering of guest’s meals.
•	Facilitating guest service through delivery of bread to tables after initial order, delivery of food to tables.
•	Ensure par stock of prep completed each day to have necessary tools to conduct service, ie. Napkins, cutlery, glassware.
•	Acting as concierge for all our guests.
•	Maintain behaviours consistent with professionalism, including a high standard of personal grooming, appearance, etiquette and conduct.
•	To have a complete understanding and adhere to company policies related to gratuities, fire, hygiene and safety policies.
•	Flip tablecloths and re set with standard table settings.
•	Carry out other responsible duties as required.
•	Other duties as assigned
 
Qualifications:
•	High School diploma
•	Previous experience in a restaurant or in a high volume lounge environment.
•	Proven track record for reliability, hardworking and energetic.
•	A passion for wine and food is a must!
•	Must be a team player.
•	Proven exceptional guest service experience with sincere desire to exceed guest expectations.
 
Physical Aspects of Position (include but are not limited to):         
•	Constant standing and walking throughout shift 
•	Occasional lifting and carrying up to 20 lbs 
•	Occasional kneeling, pushing, pulling 
•	Occasional ascending or descending ladders, stairs and ramps 
 
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 
 
 
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit https://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist! 
 
ABOUT FAIRMONT HOTELS & RESORTS 
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
                                                                          
  
Job Level
: Colleague
Schedule
: Full-time
Shift
: Rotating / Shift Work
Travel
: No