Lake Minnewanka Cruise Ticket Agent

Banff Jasper Collection by Pursuit - Banff, AB
$16 an hour


What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Seasonal work experience in an iconic, unforgettable, and inspiring location
Fast-paced and active position – get your step counter ready!
The chance to work in an inclusive culture and make life-long friends
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Working in a team environment as well as independently
Welcome guests entering the attraction, up top and on the dock, helping them to their desired destination
Operating the front office ticketing system
Collecting payment and issuing tickets to individual customers and tour groups
Providing friendly, courteous, and professional customer service
Keeping the office orderly and clean
Applying all Lake Minnewanka Cruise policies regarding group tours, minimum group discounts, and complimentary tickets
Correspondence with tour companies in writing, over the phone, and in person
Maintaining order in the Boathouse area with line-ups, collecting feedback forms from customers, scanning access codes tickets, answering the phone and transferring calls
Accurately handling credit card and vouchers, filling out cash remittance, and balancing payments received to tickets issued
Maintaining a safe and clean environment in all areas controlled by the Lake Minnewanka Cruise
What skills and experience do you need for this job?:
Attention to detail and good communication skills
Cash handling experience
Strong customer service skills
Some accounting experience an asset
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
What will your work environment be like?:
This fun, summer job runs from May or June to September or October.
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.


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