Peaks Hotel & Suites Front Desk Agent

Homestead inn - Banff, AB


An exciting opportunity to become part of the pre-opening team at the brand-new Peaks Hotel & Suites! Warm, out-going, authentic, passionate and inspiring? Raise your hand if that’s you. The Peaks Hotel & Suites has 71 modern design rooms, conveniently located in the Town of Banff - opening early February 2021. The Peaks Hotel & Suites is the sister property to the Bow View Lodge and the iconic Banff Park Lodge, a fully serviced Resort Hotel and Conference Centre.

We are currently seeking full-time, permanent Front Desk Agents, required to work day shifts, evening shifts, weekends and holidays with opportunities for overtime. The wage will be negotiated based on experience for 30-40 hours per week. The anticipated start date for these positions will be mid-January 2021.

Duties Include (but are not limited to):

Check-in and check-out guests
Verify billing, create room reservations and process special requests
Address special guest preferences recorded in guest history profiles
Handle cash payments and check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
Answer all incoming phone calls in a professional manner
Provide information on hotel facilities and services, provide general information and services required for guests with special needs
Customer service-oriented to ensure guests satisfaction from arrival to departure
Clerical duties (i.e., faxing, filing, photocopying)
Reading text, document use, numeracy, writing, communication, working with others and problem-solving
Decision making, critical thinking, job task planning and organizing
Demonstrate teamwork by cooperating with and assisting colleagues as needed
Ideal Candidate·

Candidates must have a valid Canadian work permit
Reliable and can commit to at least 12 months of employment
1 to 2 years previous hotel front desk or reservation experience
Is capable to multi-task with keen attention to detail
Has a professional, yet friendly, personality and demeanor in person and over the telephone
Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
Has experience working with Microsoft Office and Excel

Popular in Canada's National Parks

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Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.