Banff Gondola Lead Ticket Agent - Banff Gondola


 $14/hr

# of Openings 
1
Job Locations 
CA-AB-Banff
Job Post Information* : Posted Date 
3/7/2016
Job Posting Categories 
Front Office/Guest Services 
More information about this job: 
Overview: 
Create mountains of memories! Living and working in the Canadian Rockies is an excellent opportunity to bring out the inner-adventurer in you. We are offering opportunities to learn and grow, foster new friendships and experience authentic mountain living.
 
Brewster Travel Canada has been providing amazing natural experiences to guests of the Canadian Rocky Mountains since 1892.  Starting with two young Brewster brothers providing guided excursions in the Rocky Mountain national parks, we are now a leading travel and tourism provider in Canada offering Canada-wide vacation packages. We own and operate five of the biggest attractions in the Rocky Mountains; the Banff Gondola, Banff Lake Cruise, Maligne Lake Cruise, Glacier Adventure and the all new Glacier Skywalk. We are passionate, local travel experts who help all our guests get the very most out of their Canadian travel holiday. 
Responsibilities: 
The Banff Gondola adventure begins with an eight minute journey to the summit of Sulphur Mountain in a modern, fully-enclosed four passenger gondola cabin. The views become increasingly spectacular as you climb 698m (2,292 feet) to an elevation of 2,281metres (7,486 feet) at the Summit Upper Terminal – the departure point for a mountaintop of activities.
 
A Lead Ticket Agent assists the Front Office Supervisors in overseeing daily operation and the front office team at the Banff Gondola. A Lead Hand is responsible for assisting front office staff in the duties required for their front-line position (ticket sales, ticket validation and scanning, guest survey collection, crowd control, boarding assistance) and occasionally may be required to train new FO staff. Lead Hand performs duties of a group sales agent, supports the team and ensures an “above and beyond” service is provided to all guests, is responsible for guest services and cash handling security for the Banff Gondola.
Qualifications: 
The ideal candidate will possess the following knowledge, skills and abilities:

- Proven leadership skills in front-line team at an attraction, hotel, or similar
- A high level of customer service and experience in guest services, or similar
- Being able to work calmly under pressure and overcoming guest objections
- A high level of sales experience in tourism, or similar
- Great attention to detail and good communication and listening skills with local and international guests and staff; second language skills highly advantageous
- Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
- Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time and working outdoors
- To honor Brewster Travel Canada's commitment to be “Always Honest” all employees must consent to a criminal record and credit check Thank you for your interest in working for Brewster Travel Canada, however, only those selected for an interview will be contacted.

Popular in Canada's National Parks



Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.