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Canadian Mountain Holidays Assistant Manager

Assistant Manager, Retail
Job Location 
Core (Full-Time, Year-Round) 
More information about this job: 
Job Description: 
Position Title:                              Assistant Manager, Retail 
Business Unit / Department:      Retail Operations
Status:                                        Permanent 
Title Position Reports to:            Manager, Retail 
Number of Direct Reports:         0
Location:                                    217 Bear St, Banff, Alberta
With 50+ years of experience Canadian Mountain Holidays (CMH) has evolved into the world’s largest Heli-Skiing and Heli-Hiking company, operating 11 lodges in the winter and 2 in the summer throughout British Columbia, Canada. The business’s central office is located in Banff, Alberta Canada.
CMH is a subsidiary of Denver, Colorado based Intrawest. As a public company (NYSE: SNOW), Intrawest is an industry leader in the development and management of four season mountain resorts, operating a network of resorts and businesses across the United States and Canada.
The Assistant Manager, Retail is responsible for the receiving, pricing and distributing of all new product that goes into our shops at the areas. The position also ensures the accurate transfer of product to the areas throughout the season and maintains a clean and organized warehouse. Additional responsibilities include administering the 'Million Foot and Alpinist' programs, addressing guest requests, handling product warranty and repairs, and completing online/phone sales and shipping of product. Reporting directly to the Manager, Retail, the role works closely with the Transportation team, Inventory Controller and Area Shop Managers.  
Inventory management – system input and analysis, and the coordination of inventory distribution
Receive and organize all inventory for Million Foot/Alpinist Programs. Distribute stock of MF awards to lodges for the season. Weekly MF Reports are filled out and sent to shop managers along with any needed awards
Assist with soft and hard goods purchasing decisions
Work directly with manufacturers and their representatives on the customization of products for CMH
Participate in product testing and product knowledge transfer
Process product returns and repairs
Assist with area shop set ups/shut downs
Assist with the creation of Fall staff training curriculum
Communicate regularly with shop managers
Point person for guest requests
Administration and distribution of staff pro deals
Post-secondary education required
Ski industry, and minimum 3 years of lodge retail background essential
Proficiency with Microsoft Office products including Outlook, Excel and Word, and point-of-sale systems
Strong organizational skills
Excellent analytical and problem solving skills
Customer service and guest relations skills
Excellent interpersonal skills
Proven success in a team environment
Attention to Detail
Competitive Salary 
Vacation: 3 weeks paid 
Benefits under our Group Program currently include: 
o	Life insurance
o	Extended health and dental benefits
o	Employee Assistance Program
o	Company RRSP matching program that matches employee contributions as a % of annual salary   
Additional Employee Perks include:  
o	30% discount in our retail shops
o	Pro-deals when available from suppliers
o	Employee Ski Pass program that provides employees with free ski passes to local resorts                                           
Note - This position may be required to work evenings, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


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