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The Fairmont Banff Springs Front Desk Reception Agent

	
Primary Location
: Canada-Banff-The Fairmont Banff Springs
Employee Status
: Limited Term 
 
Front Desk Reception Agent (Spring/Summer 2016)
First impressions are everything! As a Reception Agent with The Fairmont Banff Springs you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. This position will be scheduled for both Front Desk and Night Audit.
 
Hotel Overview:  For over 125 years, The Fairmont Banff Springs has built a distinct and iconic reputation. With 768 guest rooms, world-class golf and spa experiences, 78,000 square feet of expansive conference facilities, and one of the largest food & beverage operations in North America, our Castle in the Rockies is the place to ignite a brilliant career. This is a vibrant workplace with tremendous growth and mentorship opportunities; a place for colleagues who aspire to deliver amazing guest service, learn, grow and innovate.
 
The Rocky Mountain lifestyle doesn't disappoint. Just a 1-hour drive from Calgary, Banff uniquely blends a community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's all at your doorstep; this year-round, mountain culture offers true work–life balance in one of Canada's most spectacular destinations. Our welcoming community is cultural, and dynamic. 
 
Summary of Responsibilities: 
Reporting to the Front Desk Supervisor, responsibilities and essential job functions include but are not limited to the following: 

- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Prepare information for day audit
- Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
- Complete the duties of relief switchboard operator as required
- Answer guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
- Accurate completion of all special billing requests, room service and flower orders
- Assist guests regarding hotel facilities in an informative and helpful way
- Drive rate through up-selling room brands
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned Qualifications:
- Proficiency in English (verbal and written), second language an asset
- Previous customer related experience preferred
- Previous PMS experience an asset
- Computer literate in Microsoft Window applications an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times Perks: Endless staff events, subsidized staff housing, daily duty meal in our staff cafeteria, employee travel program, food & beverage/fitness centre/spa/golf discounts, competitive extended benefit plans (medical, vision, dental), employee assistance program. Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps Visa Requirements: Must be legally eligable to work in Canada, The hotel is unable to assist candidates in obtaining Canadian work authorization.. APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist! ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits! Job Level : Colleague Schedule : Full-time Shift : Rotating / Shift Work Travel : No Closing Date : 12.Mar.2016, 10:59:00 PM





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