Lake Louise Inn Guest Service Agent

 Banff, AB
$17.50 an hour - Full-time, Temporary, Contract

THE PROPERTY

Lake Louise Inn is a full-service hotel with 247 guest rooms and suites Surrounded by soaring pines and sweeping mountain views nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.

Lake Louise Inn is dedicated in ensuring each position in the company is treated equal and of the outmost importance. We value our employees and want each qualified employee to experience a welcome atmosphere that delivers respect and models a company with integrity and professionalism. AHLA Employer of Choice 2018 & 2019.

DETAILS:

Valid Canadian Work-Permit Required for International Applicants
Full-time position, in average 40 hours per week
RESPONSIBILITIES:

Checking in and checking out Hotel guests
Answer the hotel phone and taking reservations
Respond to internal guest requests
Communicate and coordinate with other departments within the hotel, particularly Housekeeping and Maintenance
Answer inquiries regarding hotel services, and services available in the community
Improve guest experience through recognizing and resolving guest issues promptly
Ensure cash handling procedure are followed at all times
Ensure that front desk and lobby is maintained clean, safe and secure
Ensure the Guest Service Standards, Hotel Policies and Procedures are maintained at all times
Follow Health and Safety rules and guidelines at all times
Other duties as assigned by Front Office Manager
REQUIRED QUALIFICATIONS:

Minimum 6 months of Hotel Front Desk is required
Computer experience with Opera system is an asset
A passion for customer service, and a strong attention to details
Excellent communication and organizational skills.
Ability to work different shift hours, including overnight shifts
Job Types: Full-time, Contract

Salary: $17.50 per hour

Benefits:

Discounted or free food
Paid time off
Schedule:

8 hour shift
Holidays
Weekends
COVID-19 precaution(s):

Remote interview process
Personal protective equipment provided or required
Plastic shield at work stations
Temperature screenings
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place

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