Pursuit Collection
 
Banff, AB
Full-time

Job details

Job type
Full-time
 
Benefits
Pulled from the full job description
Discounted or free food
 
Full job description
What will be your daily pursuit?:
Executive Housekeeper: Lead the day-to-day operations of the housekeeping departments at the Elk + Avenue Hotel & Mount Royal Hotel in Banff, Alberta.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Lead the day-to-day operations of the housekeeping departments at our Mount Royal & Elk + Avenue Hotels
Collaborate with Hotel Managers and the Director of Facilities to improve the cleanliness and maintenance
Centrally manage daily housekeeping services for scheduled rooms, including laundry
Creates and manages department budgets in collaboration with Finance and Director of Lodging
Manage performance reviews, scheduling, payroll, forecasting and inventory
Maintain all guest rooms and public areas to guarantee that the highest standard of cleanliness
Ensure productivity goals are met and continuously seek greater cost and labor efficiency
Ensure quality staff are hired (significant focus during seasonal ramp-up) and trained to meet company standards of quality, service & productivity
Create and maintain a positive, team-oriented working environment that focuses on motivation, open communication, and continuous improvement
Provide leadership, guidance and coaching to direct reports to advance outcomes
Participate/report on progress in departmental meetings which includes a weekly one/one meetings with Director of Lodging
Proactively monitor forecasted occupancies six months in advance, create staffing plans and communicate/collaborate to achieve objectives
Communicate clear and consistent information regarding the departmental goals to produce desired results
Provide superior customer service to guests by responding to their requests promptly and professionally and continuing to seek improvements in the quality of guest amenities and supplies
Establish clear performance standards and expectations
Ensuring compliance with licensing laws, health and safety and other regulations
Collaborate with the Hotel Managers and Health & Safety Manager to improve practices
Collaborate and lead BJC working groups to refine and advance lodging standards
Maintain up to date knowledge of new cleaning machinery, chemicals and procedures
Conducts regular guest room and public space inspections
Maintains records of room condition and equipment and coordinate with maintenance and hotel operations to complete repairs
Ensures all housekeeping staff is thoroughly familiar with the Hotel’s emergency procedures, and is in a state of preparedness for any emergency which may occur
Other duties as assigned
What skills and experience do you need for this job?:
Strong communicator (verbal and written): centralized leadership across seven different hotel operations taxes communication and necessitates ability lead both on the ground and virtually
Position expert: past success as an Executive Housekeeper (having managed at least one large hotel: 450 rooms plus) with a strong knowledge of industry best practices
Motivational leader: demonstrated ability to advance/create best in class culture and operational outcomes
Experienced trainer: this role must lead the development, oversight and implementation of best in class training focused on efficiency, cleanliness, health, safety and employee engagement
Collaborator: work closely with the Director of Rooms, Hotel Managers, Senior P&C Manager, H&S Manager and Chief Engineer to improve outcomes across all KPI’s
Strong financial acumen and business thinker: ability to manage, report and forecast expenses and labor across multiple locations while continuously seeking efficiencies and proactively implementing improvements
Lifelong learner: as a team, we continuously seek improvement in our operations both for our guests and staff. In so doing, we welcome feedback as a gift and work across teams to learn and grow
Motivated: driven to create unforgettable and inspiring hospitality experiences
Grounded team player: we win as a lodging team. When teams are in need, or operations are at peak, we love to clean rooms, scrub dishes and welcome guests! The remainder of the time, we remain laser focused on creating/implementing plans and monitoring outcomes to achieve our vision of creating world class hotel offerings that are unforgettable and inspiring!
Proactive, decisive and committed: confirm staffing plans six months in advance and work collaboratively to outcomes. Own risk and manage changes/challenges
What will your work environment be like?:
This is a full-time, permanent position.
Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.