Banff Hospitality Collective
 
Banff, AB
Full-time
 
Job details
Job type
Full-time

Location
Banff, AB

Benefits
Pulled from the full job description
Housing allowance
Paid time off
Disability insurance
Designated paid holidays
RRSP match
Extended health care

Full job description
Banff Hospitality Collective — or as we like to call it, BHC — is a multi-concept restaurant and entertainment group with 15 venues (and counting), all located in beautiful downtown Banff. Each of our venues is unique but shares three things in common:

A prime location in Banff’s lively downtown core
Amazing food and beverage
A wicked atmosphere powered by even cooler people
Want to know more? Check us out at banffcollective.com

About the Role

Reporting to the Chief of People Operations, BHC's Human Resources Specialists play a key role in driving BHC’s people-first culture, supporting our growing collective of 15+ venues and 1000+ team members.

This role is responsible for coordinating and executing a variety of people programs, talent management, and compliance initiatives, ensuring BHC remains a great place to work and grow.

You’ll be part of an energetic and collaborative People Operations team focused on delivering exceptional support to our venue teams. If you’re people-minded, detail-oriented, and love a fast-paced, hospitality-driven environment, you’ll fit right in.

We Love Perks! This Position Includes:

Competitive base salary
Monthly $200 Gift Card to use at any BHC Venue
50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
Learning & Development allowance
Cell phone allowance
Extended health benefits with premiums completely paid for by BHC
RRSP matching program
Short-Term & Long-Term Disability coverage
Employee Profit Share Program
4 weeks paid time off + statutory holidays
Paid community volunteer time
Affordable manager housing is available
What You’ll Do:

Performance Success Support (40%)
Serve as the first point of contact for employee and manager HR inquiries
Provide guidance on policies, performance management, and workplace best practices
Support investigations and documentation related to employee concerns, in alignment with Alberta Employment Standards and BHC policies
Foster positive working relationships through coaching, consistency, and clear communication
Maintain confidential and accurate employee records
Recruitment, Onboarding & Retention (30%)
Complete full-cycle recruitment for Back of House teams, and partner with venue leadership to support Front of House teams
Maintain job postings and applicant tracking
Support employee engagement initiatives and recognition programs
Collaborate with managers on retention strategies and internal mobility
HR Programs, Systems & Compliance (30%)
Assist in developing, implementing, and maintaining HR policies and procedures
Ensure compliance with Alberta Employment Standards Code, Occupational Health & Safety (OHS), and Human Rights legislation
Maintain HR systems and ensure data accuracy
Support HR metrics, reporting, and analytics to inform decision-making
Participate in HR projects such as training initiatives, performance reviews, and policy updates
Support payroll and benefits processes in collaboration with the Payroll & Benefits team and Employee Housing team
What You Bring
3–5 years of progressive experience in Human Resources, ideally within hospitality or a multi-location organization
Post-secondary education in Human Resources, Business, or a related field
CPHR designation (or working toward it) preferred
Strong understanding of Alberta Employment Standards, Human Rights, and OHS legislation
Exceptional interpersonal skills with the ability to build trust across teams
Excellent communication (written and verbal) and conflict-resolution skills
Strong organizational skills and attention to detail
Proficiency with tech
Ability to handle confidential information with discretion and professionalism
Enthusiasm for hospitality and a genuine passion for people
Banff Hospitality Collective: Are you ready to join us at Banff’s most iconic and popular downtown restaurants?

Applicants must be legally eligible to work in Canada.