Banff Reservations Agent

Banff Jasper Collection by Pursuit - Banff, AB
$16 an hour - Full-time, Temporary

What will be your daily pursuit?:
assisting guests with their reservations at Pursuit's hotels and attractions
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
The chance to work in an inclusive culture and make life-long friends
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Making, maintaining, and changing reservations for all Banff Jasper Collection owned Hotels, Attractions, FlyOver Canada, Brewster Express, and Brewster Sightseeing
Handling phone call, email, and chat inquiries
Qualifying and upselling potential clients
Maintain accurate reservations and information in reservation system
Assist guests with questions all while maintaining a high level of customer service
Building and maintaining rapport and business relationships with our travel trade partners
Working closely with Sales Managers on key accounts
Working closely with Operations Supervisors and key team members
What skills and experience do you need for this job?:
1-2 years’ experience working in a call centre environment is preferred
Communicate fluently in English, secondary language skills may be an asset
Mature and possess a proven ability to work independently within a fast-paced team environment
Courteous telephone manners
Proficient with computers
Strong communication, interpersonal and problem solving abilities
Previous experience in a sales environment with a proven ability to upsell guests
Prior knowledge of Maestro is an asset
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
What will your work environment be like?:
Contracts starting in April and May 2021 through to September / October with possibility of extension

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