Canoe Dock Attendant and Tour Guide

Banff Canoe Club
Banff, AB
$17 an hour - Full-time

Looking for the best summer job ever? The Banff Canoe Club is hiring!

We offer canoe, kayak and SUPs plus guided Big Boat Canoe Tours in Banff National Park.

We are recruiting for Dock Attendants and Tour Guide positions for the upcoming summer. Our season runs from mid-May to early October, with training beginning in early May.

Staff typically work both roles, with the majority of time working on the docks but often also guiding one to two tours daily, depending on qualifications and skills.

To apply for this job, you must be in the Banff area and familiar with the National Park.

Duties Include:

Assist guests with canoe / kayak, SUP rentals
Provide excellent customer service
Provide basic canoe instruction and guidance
Accurate recording of sales
Ensure canoe safety practices are strictly adhered to
Ensure procedures (waivers, membership) are understood and completed correctly
Assist with customer complaints and resolve client issues
Ensure equipment is maintained and kept in good working condition
Clean and maintain dock area and cabin
Sell merchandise & concession items
Reserve and guide Big Canoe Tours
We are looking for individuals with the following qualities:

Exceptional customer service
Work well individually and as part of a team
Strong team player
Ability to work well under pressure
Physically fit and willing to work outside in all weather conditions, for long periods of time
Basic computer skills and ability to learn new POS systems.
Ability to learn local knowledge and willingness to share with guests
Able to commit to the whole summer season and work different shift patterns
What we offer:

Fun, exciting and safe work environment with new challenges every day
Discounted and complimentary tours (eg. rafting on the Kicking Horse with Hydra)
Competitive wages and commission program
Water based courses and guiding courses
Job Requirements:

Valid Standard 2 day first aid certificate
IGA basic online course
Familiar with Banff National Park and a willingness to learn more
Training provided for successful applicants:

Paddle Alberta Waterfront Instructor’s certification 2 day (provided by Banff Canoe club)
Swift Water Rescue course 1 day (provided by Banff Canoe club)
Big Canoe Guide qualification 1 day (provided by Banff Canoe club)
Only successful applicants will be contacted.

Job Type: Full-time

Salary: From $17.00 per hour

Schedule:

8 hour shift
Application question(s):

Are you already living in the Bow Valley? If not, when do you plan on arriving?
Application deadline: 2022-04-15
Expected start date: 2022-05-03