Sunshine Village Corporation Front Desk Agent

Sunshine Village Corporation

Banff, AB
Full-time


Benefits
Pulled from the full job description
On-site parking
Why join us?
We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

The Perks:
FREE - Your staff pass is your ticket to ride Sunshine!
Ski & Ride – Free days & discounts at resorts across Canada
Staff Events – Staff parties, BBQs, spring night skiing, dog sledding, ice climbing & more
Career – Recognition programs & Career development opportunities
Wellness – discounted fitness passes, yoga, onsite support & professional support
Onsite discounts – Food & beverage, retail, & hotel stays
Exclusive deals – Brand-named gear & local businesses
And much, much more!
Role specific perks:
Ski in/ski out subsidised staff housing available. Housing includes all utilities, free wifi, free gym, free laundry & free onsite parking. The best part, with our fully functioning staff cafe onsite, you'll be able to enjoy low-cost meals and zero dishes. Working a roster that includes day and evening shifts, you'll also be able to regularly experience the best of the Canadian Rockies, whether it's skiing or riding before your shift, or enjoying the uninterrupted starlight at night.

What can you expect?
Front Desk Agents provide an outstanding guest experience by creating a warm, welcoming, and professional environment. In this key guest service role, they ensure guests needs and expectations are met by answering their questions and solving problems efficiently.

This job might be right for you if you think you would really enjoy:
Provide quality guest service
Assist guests with all aspects of reservations in a knowledgeable manner; requires thorough
Deal with challenging guest situations in a friendly and professional manner; this includes using the switchboard and dispatch in the event of emergencies
Complete accurate, daily cash-outs
Maintain public areas in and around the hotel as required
Other duties as assigned including cross-departmental utilization in night audit, concierge, and janitorial departments
And you have:
Passion for providing excellent guest service
Previous hotel and/or guest service experience
Previous cash handling and computer experience with highly proficient skills
Positive attitude, excellent communication, organizational, and time management skills
Physically demanding position that requires standing for long periods of time and some heavy lifting
Current First Aid and CPR preferred
Can’t wait to get started? Great, because we can’t wait to hear from you! Apply online at SkiBanff.com/jobs/ and tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.