Banff Adventures Activity Reservation Manager

 Banff Adventures
211 Bear Street, Banff, AB
$52,000–$55,000 a year - Full-time
Banff Adventures
211 Bear Street, Banff, AB
$52,000–$55,000 a year
Job details

$52,000–$55,000 a year
Job type
Shift and schedule
8 hour shift
Weekends as needed
Monday to Friday

211 Bear Street, Banff, AB

Pulled from the full job description
Company events
Store discount
Wellness program

Full job description
Banff Adventures specializes in booking activities, tours and offering quality rentals in the Canadian Rockies. We pride ourselves on providing valuable guest experiences and excellent customer service. We love where we live and are excited to share it with guests.

We are looking for an enthusiastic, organized and motivated Manager to join our team. The Activity Reservation Manager plans and directs the day-to-day operations of the Banff Adventure Centre. This includes developing strategies to improve customer service, drive sales, increase profitability and create policies and programs that will increase revenue. They will maintain high standards and foster a positive environment for the team. The role must ensure customer needs are met, complaints are resolved and service is efficient and memorable.

We are wanting to find an individual to help us increase efficiencies in all aspects of our business as well as assist in increasing product lines and rental operations.

Our ideal manager would have an adventurous spirit, love the mountains as much as we do and would want opportunities for further advancement. We want someone who wants to be a part of our company long term.

Specific Duties include:

Drive customer service excellence in every aspect of the Adventure Centre operation, including store appearance, rental fleet (bikes / winter rentals) and selling procedures
Ensure strategic goals and sales targets are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
Develop business strategies to increase market share, expand store traffic and optimize profitability
Recruit, train, develop, and manage the reservation team. Provide ongoing training to improve the knowledge base of the staff
Provide staff with feedback, coaching and performance evaluations to assess training needs and build career paths
Coordinate daily staffing and develop employee schedules
Ensure the operation complies with outlined safety policies
Make sure wages, work hours, and equal employment opportunities are upheld
Perform administrative tasks to support the smooth operation of all operations, including compliance with policies and procedures, reporting etc.
Assist Management team with developing strategic business plans
Oversee the rental fleet operation including ordering of equipment, ensuring maintenance of equipment and training of staff in correct use. Rental fleet includes: Bikes (summer) / ice cleats, skates, snowshoes, cross country skis (winter)
Work in collaboration with other department managers
Requirements: Applicants must have:

Minimum of 2 years previous management experience
Minimum of 1 year sales experience
Experience in the travel / tourism industry
Knowledge of the local & surrounding area
Basic knowledge of Microsoft applications
Valid work permit (in Canada) with at least one year remaining
Job Type: Full-time, Permanent

Salary: $52,000.00 - $55,000 per year

Staff Accommodation: Private one bedroom apartment available


Wellness program / health benefits
Bonus structure (performance based)
Activity & Adventure Tour Perks – Get to experience a majority of the adventures that we sell
Free use of rentals. Summer: Bikes, Canoes, Kayaks, SUPS. Winter: X Country Skis, Snowshoes, Skates, Ice Cleats
Monthly staff socials
Job Type: Full-time

Pay: $52,000.00-$55,000.00 per year


Company events
Store discount
Wellness program
Flexible Language Requirement:

French not required

8 hour shift
Monday to Friday
Weekends as needed
Supplemental pay types:

Bonus pay
Application question(s):

If hired, when would you be available to start?
Do you have a valid work visa for Canada with a minimum of 1 year left?
Please provide a detailed cover letter alongside your resume to demonstrate what makes you the perfect candidate for this position. Please note, any applications without a full cover letter will be rejected.
Do you live in the Bow Valley?

Management: 2 years (required)
Work Location: In person

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.