Bow Valley Roam Transit Banff Dispatch Coordinator

Roam Transit
Banff, AB
$68,000–$78,000 a year - Full-time
Roam Transit
Banff, AB
$68,000–$78,000 a year
Job details

$68,000–$78,000 a year
Job type
Shift and schedule
Weekends as needed
Rotating shift
On call

Banff, AB

Pulled from the full job description
Extended health care
Paid vacation

Full job description
Dispatch Coordinator

The Bow Valley Regional Transit Services Commission (BVRTSC) is looking to add a Dispatch Coordinator to our team. We provide public transit to both visitors and residents looking to enjoy the Bow Valley without the use of a private vehicle. Our team members make an impact in our communities every day. They constantly work towards being responsive to our customers, by embracing technology and reacting quickly to transit issues, trends, and solutions.

Position Summary:

Reporting to the Manager of Operations this fast paced and engaging opportunity is tailor[1]made for an experienced operator or transit industry professional. As a Dispatch Coordinator you will help ensure the delivery of safe, reliable public transit services to those in the Bow Valley and provide support for in-service transit operators. You are a strategic thinker, self starter, and great problem solver with strong communication skills and the ability to remain calm and professional in stressful situations. You are accepting, kind, and always supportive of the team you work with.


Provide clear direction and operational support for a large team of professional Transit Operators.
Involved in dispatching/scheduling of transit operator shifts.
Responsible for dispatching of buses to transit routes.
Provide on call support to transit operators and other staff as required.
Collaborate with the Manager of Operations to help ensure optimal scheduling of bus maintenance as it relates to service delivery
Assist with the development and implementation of policies, procedures, and best practices for employees.
Ensure service disruptions are communicated in a timely matter both internally and externally.
Communicate regularly with transit operators regarding changes to schedules and routes.
Review pre and post trips to ensure compliance with government regulations and safe operation of fleet.
Submit mechanical issues reported by drivers and staff to Fleet Services for repair.
Provide feedback about operator performance, successes, and challenges, to Manager of Operations.
Liaise and consult with management on best practices and processes to ensure continuous improvement.
Performs other related duties as assigned.


Education/License Requirement:

Class 1 or 2 license with Q endorsement (airbrakes)
High School Diploma
Post secondary diploma or degree in Transportation Management or other related field considered an asset.
Management, transportation, driving, or other certificates an asset.

Minimum 3 years experience in the transportation industry.
Minimum 2 years experience as a transit or bus operator.
Minimum 2 years experience in a supervisory role, preferably within transportation.
Dispatch/scheduling experience an asset.
A combination of education and experience will also be considered.
Knowledge, Skills, and Abilities:

Excellent verbal and written communication skills.
Strong organizational and time management skills.
Tact and diplomacy to deal with internal and external stakeholders as needed.
Strong computer skills and ability to work within various programs and learn new technology/software quickly.
Ability to work independently, with minimal supervision, and in a team environment.
Excellent problem-solving skills.
Capable of making important decisions quickly.
Ability to remain calm and professional when incidents or issues arise.
Knowledge of mechanical operation of buses.
Other Requirements, Conditions:

Must be available to work 4 days on 3 days off on a rotating schedule. Weekend work will be required.
Must reside within 30 minutes travel time to Banff.
Must be flexible and available to be on-call on a rotating basis and to respond to issues during non-working hours.
What We Offer:

Salary range: $68,000 – $78,000 (based on 40 hours per week)
3 weeks paid vacation per year (full-time)
Health Spending Account (full-time, part-time, seasonal),
Manulife extended health benefits and Pension plan (full time)
Yearly cost of living wage increase
Active living purchase assistance program
Roam Public Transit Pass
Cell phone contribution

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