Radventures Banff Operations & Reservations Coordinator

(Tourism & Travel)
Banff, AB
From $22 an hour - Part-time, Full-time
Banff, AB
From $22 an hour
Job details

From $22 an hour
Job type
Shift and schedule
8 hour shift
Weekends as needed
+ show more

Banff, AB

Pulled from the full job description
Casual dress
Company events
Dental care
Discounted or free food
Flexible schedule
Housing allowance
On-site parking

Full job description
Job Description

Are you an organizational maestro passionate about the Canadian Rockies and eager to work amidst the stunning vistas of Banff?

If you're adept at managing customer service, operational logistics, and administrative tasks, and you're looking for a role that will expand from part-time to full-time by Spring 2024, this opportunity is for you.

Company Overview:

Surrounded by the peaks of Banff National Park, Radventures has quickly become a premier adventure tour operator in the Canadian Rockies. Since our start in 2020, we've grown rapidly to become the top-rated local tour operator by maintaining our commitment to providing our guests with exceptional adventure experiences and fostering a company culture of connection, fun & reward.

Position Overview:

In this newly created Operations & Reservations Coordinator, you will orchestrate the smooth operation of tours, manage customer inquiries with a personal touch, and provide invaluable support to our management team, all with an office view of the awe-inspiring peaks of the Canadian Rockies.

Starting with 3 to 4 days a week, your role & responsibilities will grow, reaching a full 5 days per week by June 2024.

Key Responsibilities:

Customer Service Excellence: Be the voice and ear of Radventures, handling phone and email enquiries with a blend of professionalism and personable charm.

Operational Acuity: Assign guides, manage vehicles, and ensure every tour's success through meticulous resource allocation and manifest preparation.

Administrative Agility: Support our management team with a spectrum of admin duties as needed.

Strategic Involvement: Assist in refining operational strategies to scale our offerings and enhance customer satisfaction.

Your Unique Traits:

- A desire to grow into a supervisory position with Radventures.
- A passion for Banff, the Canadian Rockies & outdoor adventure.
- A multitasking maven with an eye for detail and an ear for nuances.
- Weekend availability.
- A willingness to go the extra mile for our guests.


- Experience in customer service, administrative tasks, or operational management.
- Exceptional communication skills and a knack for creating order from chaos.
- Eagerness to be a part of a team that values collaboration and innovation.

Position Type, Hours & Location:

This is a part-time role transitioning to full-time by Spring 2024. Your presence will be required at our Banff office. Weekend availability is crucial.

Rewards at Radventures:

Compensation: A competitive hourly wage of $22 and performance-based bonuses.

Other Benefits & Perks :

Staff accommodation available

Group health & dental benefits
Access to Radventures equipment on days off
A work laptop
Ongoing professional & personal development opportunities.

Will you be the one to steer our journey towards further growth & success?

We are excited to invite qualified candidates to apply by submitting a resume and cover letter to: yourpals@radventurescanada.com

Radventures is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Part-time

Pay: From $22.00 per hour

Expected hours: 24 – 40 per week


Casual dress
Company events
Discounted or free food
Flexible schedule
Housing allowance
On-site parking
Store discount
Flexible Language Requirement:

French not required

10 hour shift
8 hour shift
Weekends as needed
Supplemental pay types:

Bonus pay
Overtime pay
Retention bonus
Application question(s):

How long have you lived in the Bow Valley?

Customer service: 1 year (preferred)
Work Location: In person

Expected start date: 2024-05-01

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.