Radventures Banff Tourism Operations Manager

Radventures in Banff, AB
From $60,000 a year - Full-time
Radventures in Banff, AB
From $60,000 a year
Job details

From $60,000 a year
Job type
Shift and schedule
8 hour shift
Weekends as needed
+ show more
Radventures in Banff, AB
Pulled from the full job description
Casual dress
Company events
Discounted or free food
Flexible schedule
Paid time off
Store discount
Work from home
Full job description
Are you a proven leader and an exceptional manager of people that craves the feeling that shared success brings?

Do you live, breathe and love the Canadian Rockies and its incredible surroundings?

Do you possess a ferocious work ethic with the skill set to oversee a fast growing adventure travel company and have the desire to be an integral part of navigating it on the path towards continued growth and success?

Are you able to manage a team and get your hands dirty along side them to provide exceptional customer service?

If the answer to all the above is a resounding YES, we want YOU!

Radventures are seeking an exceptional self-starter for a newly created full time role with unlimited growth opportunities to hit the ground running and help take our company to the next level.

At Radventures we don't operate the same old monotonous big bus sightseeing tours, we provide immersive, exciting & active experiences on snow, water, trails & the road to a great demographic of guests from all over the world looking for adventure in the Rockies, as well as offering a fast growing fleet of campervan rentals for guests who'd like to explore the Rockies at their own pace.

Given that we specialize in boutique, adventurous & "once in a lifetime" small group, private and self guided half day, full day & multi day experiences for guests who are looking to escape the ordinary in Canada, our enthusiastic & knowledgeable team are the backbone of our company ethos, so only the most dedicated of people need apply.

We are a fast growing company with big plans to expand into other markets in Canada & around the world, so a desire to grow with us and be open to creating new opportunities with us in the future is also essential.

The successful applicant will need to have solid experience in inbound tourism and be a proven manager of people.

Working closely together with the company directors, the successful applicant will be more than capable of overseeing and improving the day to day running of the company.

Their primary responsibility will be handling & improving our existing operations & guides procedures, as they incorporate their strengths in tourism business management & development to create new frameworks to scale & fast track the growth of the company.

They will bring a broad range of knowledge & experience covering all of our key operational duties and a passion for our business.

In this ever evolving position, the successful applicant will show the desire to grow with the company and be willing and able to step into all roles & responsibilities to drive the success of Radventures, relishing the challenge of achieving the goals and targets that we set together and sharing in our success whilst bringing ideas to the table that they will implement and execute.

The successful applicant will report to the General Manager, however as their position establishes itself, they will be given more authority to make decisions across all facets of the business and will eventually manage the day to day operations of the business and other team members entirely.

This role is highly rewarding for the right person and is a unique opportunity to really put your stamp on a fast growing business and share in its continued growth and successes.

This role requires leadership by example and will involve being able to fulfill many different roles. You will be required to slide down the fire pole and get your hands dirty in an active outdoor environment.


70% | Operations & Staff supervisor:

The primary responsibility of this position is to handle & improve the day to day running of the company operations and staff, including but not limited to:

Schedule and oversee staff's day to day duties
Assign and manage daily logistics, assets and resources
Handle last minute changes to guest & partner reservations and notify guiding team of changes
Maintaining Radventures product & service knowledge and familiarization
Prepare daily tour manifests & run sheets
Prepare invoices & quotes for guests and partners
Management of company inventory & vehicle maintenance, licenses etc.
Promote and Lead a positive company culture
Maintain our highest Customer Service standards and Quality assurance
Assist company directors with recruitment
Training of new team members
30% | Administrative & Site Duties:

A secondary responsibility of this position is to provide administrative & onsite support to the General Manager whilst overseeing:

Document & resource creation and updates
Employee on boarding & off boarding
Site cleanliness and organization
Maintenance of equipment and vehicles
Assisting with guide duties
Assisting with Staff accommodation oversight
Other duties as required
Given the evolving nature of the role, this position involves being highly organized & reliable at all times and stepping in wherever is needed to maximize your positive impact on the company.


Legal right to live & work in Canada
Currently living in the Bow Valley
Previous experience in overseeing a team
Drivers license & own reliable vehicle
Experience in tourism
Fluency in written & spoken English
Proficiency in information technology
Exceptional attention to detail
Confidence to advise based on sound knowledge
Willingness to learn, adapt, show initiative and be a positive team player and leader
Positive and happy attitude
Highest standard of ethics, confidentiality and professionalism
Exceptional time management skills
Class IV Alberta
First Aid
Physically fit and able to lift 20kg

Class IV Alberta drivers license
Formal education in tourism and/or business management
Experience in res tech & booking software
Experience in sales, digital marketing, accounting/bookkeeping, reservations or business development

Being a new role within the company, Radventures is open to negotiating the best win-win agreement for the right applicant with regards to remuneration, hours of work, bonuses & commissions based on experience and performance.

This position is for 40 hours a week, but the split between office based work and work from home as well as the hours of work and days of work in a week is open to negotiation.


Above local industry salary & yearly performance based bonuses
Staff accomodation available
Above industry standard annual paid & unpaid leave allowance
Subsidized or paid 3rd party training & education opportunities
Amazing work/life balance
Paid travel opportunities
Comprehensive in house training
Fun & supportive work environment
Opportunity to "be the difference" in someones trip to Canada
Free SUP/kayak rentals, gear rentals and discounted camper van rentals (when available)
Friends & family discounts
Opportunities to be heavily involved and share the successes of a fast growing adventure travel company with big dreams and global plans!
We thank all interested candidates for their application, however due to the high volume of applications, only those chosen for an interview will be contacted. Previous applicants need not apply.

Please email your resume and cover letter to chris@radventurescanada.com

Job Type: Full-time

Salary: From $60,000.00 per year


Casual dress
Company events
Discounted or free food
Flexible schedule
Store discount

10 hour shift
4 hour shift
8 hour shift
Every Weekend
Monday to Friday
On call
Weekends as needed
Supplemental pay types:

Bonus pay
Commission pay
Overtime pay
Retention bonus
Application question(s):

How long have you lived in the Bow Valley?

Supervising: 1 year (required)
Guiding: 1 year (preferred)

English (required)
Work Location: In person

Expected start date: 2024-04-25

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.