SkiBig3 Banff Adventure Hub Associate

114 Banff Avenue, Banff, AB
$18.50 an hour - Temporary, Seasonal
114 Banff Avenue, Banff, AB
$18.50 an hour
Job details

$18.50 an hour
Job type
Shift and schedule
Weekends as needed
Evenings as needed
10 hour shift
Evening shift

114 Banff Avenue, Banff, AB

Pulled from the full job description
Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance

Full job description
SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is currently recruiting for the full-time position of Adventure Hub Associate to join our team. This position is seasonal with the possibility of an extension for the winter season.

Reporting to the Adventure Hub Supervisors, the primary goal of this role will be to ensure that guests are attended to in a timely manner. This person will also demonstrate outstanding customer service, be competent using a variety of software & POS systems and will ensure guest satisfaction is met by greeting guests, offering assistance and providing them with solid product information, whilst complying with health and safety regulations.


· Greeting customers and determining their needs

· Performing all required cash register transactions efficiently and accurately

· Maximizing sales opportunities to achieve store targets

· Demonstrating knowledge of products and inventory to ensure customer satisfaction

· Ensuring adherence to operating and security procedures at all times

· Keeping knowledge up to date on all collections, product information and promotions

· Assisting customers with SkiBig3 and Resort specific products including snow school, lift tickets, season passes and rental equipment

· Communicate and work effectively with all SkiBig3 & ski area staff

· Following proper rental procedures and ensuring safety standards

· Cleaning, quarantining, and maintaining of SUPs and Kayaks

· Maintaining a clean and orderly store floor

· Executing opening and closing procedures

Qualifications & Skills:

· Friendly, outgoing, excellent guest service skills

· Able to work both as part of a team and individually

· Time management skills, ability to independently manage own time and show initiative

· Local knowledge including Banff & Lake Louise ski resorts is desirable

· Exceptional communication skills and phone manner

· Attention to detail

· Demonstrated computer skills - knowledge of retail operating systems is an asset

· Organized, efficient, responsible and mature

· Ability to work in a high paced team environment

· Ability to troubleshoot guest problems

· Proven ability to learn and adapt quickly to changing work environments

· Previous retail experience is an asset

Other Requirements:

· Candidate must reside in the Bow Valley

· Valid working visa/work permit required

· Valid driver's license with a clean 3-year insurance history

Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.

We’re working to eliminate barriers for applicants and team members from equity-deserving groups. If you need any accommodations during the hiring & interview process, please email our Manager of People Operations ( to enquire.

If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter telling us why.

Job Type: Seasonal
Contract length: 6 months

Salary: $18.50 per hour

Expected hours: 36 – 37.5 per week


Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Store discount
Vision care
Wellness program
Flexible Language Requirement:

French not required

10 hour shift
Evening shift
Weekends as needed
Supplemental pay types:

Retention bonus

Secondary School (preferred)

retail: 1 year (preferred)
Customer service: 1 year (preferred)
Work Location: In person

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.