SkiBig3 Banff Reservations Supervisor

215 Banff Avenue, Banff, AB
$18.50 an hour - Full-time
215 Banff Avenue, Banff, AB
$18.50 an hour
Job details

$18.50 an hour
Job type
Shift and schedule
Weekends as needed

215 Banff Avenue, Banff, AB

Pulled from the full job description
Casual dress
Company events
Store discount

Full job description
SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is currently recruiting for the full-time position of Reservations Supervisor to join our team. The position is seasonal, with the potential to become year-round, full-time, pending a successful review.

Summary Description:

The primary function of this position is to support the Reservations Manager in the day-to-day operations of the department, assisting with reservations sales and system management. This role will also support 3rd party suppliers and other SkiBig3 departments with fulfillment including Sales and Snow School.

Organizational Relationships:

SkiBig3 Departments, Banff / Lake Louise / Canmore hotels and product suppliers, Banff Sunshine / Lake Louise Ski Resort / Mt Norquay.

Duties & Responsibilities Include:

Assisting the Reservations Manager with training seasonal team members
Providing support to the reservations team, including troubleshooting and problem solving in relation to guest enquiries or concerns via call or chat.
Supporting any product/experience fulfillment needs
Monitoring accommodation inventory – liaising with hotels to ensure accuracy.
Monitoring last-minute reservations and supplier details
Loading products, rates and promotions in reservation system
Required skills and Experience:

Experience in Travel/Tourism industry sales, experience in an inbound call center environment an asset.
Strong team contributor with exceptional communication skills and phone manner
Strong leadership skills; ability to help empower and motivate a confident and capable team.
Ability to respond well in a high volume, multi-tasked environment
Pro-active during quieter times, with a desire to improve processes and make suggestions to improve efficiency
Superior organizational and time management skills with ability to independently manage own day/priorities
Strong ability to learn and understand systems, ability to adapt to new processes and procedures
Previous administrative experience required, displaying the highest level of attention to detail
Extensive local knowledge including Banff Lake Louise ski resorts and Bow Valley Hotels is desirable
Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.

SkiBig3 is committed to building a workplace where everyone can succeed and belong. We value a wide range of skills, experiences, and backgrounds and encourage all qualified candidates to apply.

At SkiBig3, we are working to eliminate barriers for applicants and team members from equity-deserving groups. If you require any accommodations during the hiring & interview process, please email our Manager of People Operations ( to enquire.

If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter com telling us why.

We thank all applicants; only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $18.50 per hour

Expected hours: 37.5 per week


Casual dress
Company events
Store discount
Flexible Language Requirement:

French not required

Weekends as needed
Supplemental pay types:

Retention bonus

Customer service: 1 year (preferred)
Work Location: In person

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.