ACCOR Rimrock
 
Banff, AB
$16 an hour - Permanent, Full-time
 

Job details
Pay
$16 an hour
Job type
Permanent
Full-time

Location
Banff, AB

Benefits
Pulled from the full job description
Vision care
Dental care

Full job description
Company Description

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/


Job Description

This role is about more than taking orders—it’s about shaping the start of each guest’s day in the heart of the Rockies. As a Breakfast Server in Parker’s Table, you bring warmth, energy, and precision to every interaction, creating a morning experience that feels both effortless and elevated. In a fast-paced environment, your product knowledge, timing, and genuine care ensure each guest is set up for whatever the day holds—whether that’s a full day of mountain adventure or a slow, relaxing escape. From the first coffee to the last farewell, you play a key role in leaving guests feeling nourished, cared for, and ready to make the most of their time in Banff.

Start Date: June 2026
Contract Type: Seasonal and Full-Time available
Pay Rate: $16 per hour

Key Responsibilities

Guest Connection

Provide warm, timely, and engaging service
Take accurate food and beverage orders, enter them into the Micros POS, and ensure prompt delivery.
Offer beverage and menu recommendations with confidence, showcasing your knowledge of wine, beer, cocktails, and food pairings.
Share tips and insights on local Banff attractions and experiences.
Anticipate guest needs, personalize service, and build meaningful rapport through attentive interactions.
Support bartenders and teammates to ensure consistent, efficient service delivery.
Operational Excellence

Set up, maintain, and reset your section efficiently throughout each shift.
Keep service areas stocked, polished, and organized under pressure.
Assist with making drinks such as hot beverages, pouring wine, beer, and mixing simple cocktails.
Support smooth service flow by running drinks, clearing tables, and helping wherever needed.
Complete side duties including stocking, glass polishing, and general closing tasks.
Adhere to Health & Safety and Alcohol Service protocols at all times.
Team & Culture

Contribute to a culture of accountability, precision, and hospitality within a high-performing service team.
Communicate clearly and respectfully with guests, colleagues, and kitchen/bar teams.
Embody the values of care, excellence, and purpose in every guest interaction.
Remain composed and efficient during peak volume with a consistent, professional demeanor.

Qualifications

What You Bring

Alberta ProServe Certification required.
Experience in a high-volume restaurant, preferably in a luxury environment.
Excellent communication skills and the ability to remain calm and organized in fast-paced environments.
Comfort using Micros POS and handling cash/card transactions.
Bonus If You Bring

Knowledge of cocktails, beer and wine.
Experience working in the Bow Valley.
Who You Are

You are disciplined, diligent, and quietly confident. You take pride in your ability to move quickly without compromising quality, staying calm and composed even when your section is full and the bar is buzzing.

You are task-focused and results-driven, with a deep respect for structure, consistency, and process. You thrive when you know your role, have clear direction, and can deliver high standards with minimal supervision. While social and upbeat in guest interactions, you prefer meaningful, respectful communication over showmanship—and your professionalism shines through in every detail.

Attend with precision. Serve with pride. Stay moved.

Physical Demands

Continuous walking and standing throughout long shifts
Frequent lifting and carrying up to 11lbs / 5kg; occasional lifting up to 22lbs / 10kg
Frequent reaching, bending, and maneuvering in a crowded, dynamic environment
Comfort working in a fast-paced, high-noise, social atmosphere
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.


Additional Information

Job Perks & Benefits:

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
One complimentary buffet meal per shift in our staff cafeteria.
Subsidized shared Staff Accommodation.
Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.