Banff Caribou Properties Ltd.
 
461 Banff Ave, Banff, AB
Permanent, Full-time
 
Job details
Job type
Permanent
Full-time
Shift and schedule
Weekends as needed
Holidays

Location
461 Banff Ave, Banff, AB

Benefits
Pulled from the full job description
Life insurance
Disability insurance

Full job description
Elevate Your Career in Banff with BCP
Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences.
We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community.
At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada’s most iconic and vibrant destinations. Join us and be part of a culture that values connection, adventure, and excellence.

At Chili’s Grill & Bar Banff, we believe great food, bold flavours, and genuine hospitality bring people together. We’re looking for a Restaurant General Manager who brings the same energy to leadership as we bring to the plate.

The General Manager is responsible for the overall supervision and control of all Food & Beverage operations, including restaurant, lounge and room service. This role leads from the front, setting the tone on the floor, building strong teams, and delivering crave worthy guest experiences every shift.

You’ll follow BCP and Chili’s brand standards while achieving (and beating) sales, labour, and cost budgets in a fast paced, high volume resort environment.

DUTIES AND RESPONSIBILITIES
Prepare and manage annual budgets for all areas of the Food & Beverage operation—with a sharp eye on performance and profitability.
Meet or exceed the annual Restaurant Revenue Budget, maximizing Food & Beverage profit through strong sales leadership, smart labour management, and consistent cost controls.
Drive results by marketing the product, building guest loyalty, and creating buzz through great execution and memorable experiences.
Maintain strong, collaborative relationships with all hotel and corporate departments
Attend leadership, operational, and brand meetings as required.
Partner closely with the other managers to evaluate menus, ensure accurate costing, maintain product quality, and keep guests coming back for more.
Shape the future of Chili’s Banff through hands on involvement in the recruitment, hiring, training, and motivation of all front line Food & Beverage employees.
Lead by example every day - bringing a leadership style rooted in energy, accountability, integrity, and fun.
Ensure all front line team members are well trained, look sharp, and deliver prompt, friendly, and authentic Chili’s style service.
Coach, develop, and inspire the Restaurant leadership and supervisor team, creating a culture of ownership and growth.
Engage confidently with employees, guests, and the local community to anticipate service expectations and market trends.
Promote a safe, respectful, and positive work environment, with a strong commitment to health and safety.
Work effectively with the Payroll Department, ensuring accurate and timely payroll processing.
Represent BCP and the Chili’s brand in a way that strengthens our reputation in Banff and beyond.
Additional duties may be assigned to keep our operation running hot and our guests happy.
SKILLS AND EXPERIENCE
Post secondary education in Hospitality or Restaurant Management is a strong asset.
Proven leadership experience in a high volume food and beverage operation of similar scale and complexity.
Solid understanding of budgeting, labour management, cost control, and financial performance.
A natural ability to connect with team members, guests, hotel partners, and the local community.
Strong conflict resolution, negotiation, and people management skills.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Excellent communication skills with a positive, confident leadership presence.
Strong organizational and time management abilities.
A genuine passion for hospitality, an eye for detail, and pride in delivering bold flavours and standout guest service.
The ability to thrive in a dynamic, fast paced, ever changing environment—especially when the pressure’s on.
At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in the Bow Valley. Here are some highlights of what our team members enjoy:
Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
Opportunity to invest in our Employee Share Ownership Program.
Food and beverage discounts at all BLC restaurants and cafes.
Health and wellbeing programs, including free yoga, complimentary canoe passes, discounted ski passes, golf membership and fitness club memberships.
Discounts on spa services, movie passes, and rental/retail goods.
Participation in Leadership Days for ongoing professional development.
Experience our hotels firsthand through our Complimentary Hotel Stays Program.
A complete list of employee benefits are listed here.
If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.
BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups. If you require assistance with the application process or need accommodations, please reach out to us at careers@banfflodgingco.com or 403-760-8521.
Please note: Only candidates selected for further consideration will be contacted.