The Kenrick Hotel
419 Banff Avenue, Banff, AB T1L 1H1
$60,000–$65,000 a year - Permanent, Full-time
 
Job details
Pay
$60,000–$65,000 a year
Job type
Permanent
Full-time

Location
419 Banff Avenue, Banff, AB T1L 1H1

Benefits
Pulled from the full job description
Paid time off
Vision care
Extended health care
Company events

Full job description
Housekeeping Manager

We are seeking for a Housekeeping Manager reporting to Rooms Division Manager who demonstrates strong leadership through structure, accountability, and collaboration. This role requires an individual who can effectively manage performance while fostering a respectful and supportive work environment.

The successful candidate will lead with clarity and consistency, ensuring that expectations are well-defined, and standards are upheld at all times. They will promote a culture where team members are supported, communication is direct and professional, and accountability is maintained without reliance on fear-based management.

What You Are Responsible For

Lead and oversee all housekeeping operations, ensuring guestrooms, public areas, and back-of-house spaces consistently meet luxury cleanliness and presentation standards.

Supervise and support all housekeeping roles (Room Attendants, Housepersons and Public Areas)
Control daily operations, room readiness, and service execution through inspections and SOP adherence
Maintain brand standards through audits, training, and corrective action
Plan staffing, scheduling, and labour allocation based on occupancy and operational needs
Monitor performance using productivity, quality scores, and guest feedback, act on gaps quickly
Coordinate closely with Front Office, Engineering, and Management to ensure smooth operations
Resolve guest concerns promptly and uphold service expectations
Train, coach, and evaluate team performance while fostering accountability and growth
Manage inventory, and ordering of supplies and amenities
Ensure compliance with health, safety, and company policies
Maintain and improve SOPs, checklists, and operational processes
Support sustainability and efficiency initiatives without compromising standards
Actively support day-to-day housekeeping operations when needed, stepping in to assist the team and ensure service standards and timelines are consistently met
What You Bring

Experience leading housekeeping operations in a high-standard or luxury environment
Strong working knowledge of inspections, quality control, and housekeeping systems (MEWS experience is an asset)
A disciplined, detail-focused approach to managing operations
Confidence in enforcing standards and making decisions within defined guidelines
Ability to interpret performance data and act on it effectively
A consistent, rules-based approach to leadership
Additional Experience (Preferred)

Experience managing large teams
Exposure to efficiency or sustainability initiatives
Strength in training others on technical standards and procedures
Background in resort or multi-outlet environments
Your Working Style
You are structured, methodical, and consistent in your approach. You rely on clearly defined processes and expectations, ensuring that work is executed accurately and efficiently.

You lead with professionalism and fairness, providing clear direction, constructive feedback, and ongoing support to your team. You foster an environment where accountability and collaboration coexist, enabling team members to perform at a high standard.

You are confident in addressing performance issues directly and appropriately, while maintaining respect and consistency in your leadership approach.

Physical Requirements

Frequent movement throughout all areas of the property
Ability to perform detailed inspections
Occasional lifting, bending, and extended standing
Sustained focus in a fast-paced operational setting
Work Authorization

Applicants must be legally authorized to work in Canada. Sponsorship is not available.

Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Benefits:

Company events
Extended health care
Paid time off
Vision care
Work Location: In person