Fairmont Banff Springs Reservations Agent

Banff, AB
$17.24–$21.17 an hour - Full-time, Permanent

Job details
Salary
$17.24–$21.17 an hour
Job type
Full-time
Permanent
Benefits
Pulled from the full job description
Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking
Full Job Description
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will create a lasting memory when it is delivered with warmth and sincerity and by anticipating service you will provide an amazing pre-arrival experience that will make guests feel valued and excited about their stay.

SUBSIDIZED STAFF ACCOMMODATIONS OFFERED FOR RELOCATING CANDIDATES - HEART OF BANFF NATIONAL PARK

Rate of Pay: Starting at $17.24 per hour. Full rate after one year is $21.17 per hour.

What is in it for you:

Duty meal in our staff cafeteria
Subsidized staff accommodations provided on-site for full time status
Discounts on food & beverage/fitness centre/spa/golf
Comprehensive Wellness Platform (LifeWorks)
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:

Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system
Your experience and skills include:

Guest focused personality is essential; experience is an asset
Prior front desk experience in a hotel / resort or call centre experience an asset
Prior conference services / sales & Marketing experience an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English; additional languages are a plus
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong computer skills with a working knowledge of Word, and Excel
Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.
Your team and working environment:

Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.
Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resort and hiking trails
Hospitality employee worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian Work Authorization.
Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Types: Full-time, Permanent

Salary: $17.24-$21.17 per hour

Additional pay:

Overtime pay
Benefits:

Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking
Paid time off
Vision care
Wellness program
Flexible language requirement:

French not required
Schedule:

8 hour shift
Expected start date: 2022-08-22