Pursuit Collection 138 Banff Ave, Banff, AB Full-time Job details Job Type Full-time What will be your daily pursuit?: Ensures the smooth running of the day-to-day operations for Farm & Fire, special events and all banquets What perks can you expect?: Work in a dynamic, culturally diverse team from around the globe Work experience in an iconic, unforgettable, and inspiring location Free access to Pursuit attractions for staff and family, send a friend at half the price! Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences A safe work environment The chance to work in an inclusive culture and make life-long friends Access to subsidized mental health and wellness resources Opportunities for career growth or future work at other Pursuit locations Access to one of the world’s most beautiful and iconic National Parks What will you do in this job?: Supervise staff and ensure that customer expectations are always exceeded Continuous improvement of guest and employee experiences, create the “WOW” experience On the spot guest service resolution, addressing customer complaints or issues, and resolve matters as expediently as possible Ensure food quality is following the guidelines set out by Food and Beverage Manager & Executive Chef Assist in the recruitment, training and daily management of staff Ensure implementation of the proper service standards, procedures, key notes when speaking to guests, clearing tables and moving through the buffet line within the outlets Keep the Food & Beverage areas clean and maintain exemplary food hygiene practices Oversee food storage and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes Maintain employee records to ensure all have pro-serve & food safe Assist in achieving the revenue and profitability targets Build a high functioning and positive team Follow and improve standards based on guest needs and wants Attention to detail: train the team to see Brazen from a guest’s perspective Demonstrate positive body posture and language Daily reports on promos, unsatisfied guests and feedback Help support all areas within the Hotel – keeping in mind ‘one guest – one experience’ What skills and experience do you need for this job?: 5+ years of experience in the food and beverage industry Diploma/ Degree within Hospitality focusing in Food and Beverage is an asset Experience building relationships and working on teams across all levels of an organization Proven track record in maintaining a high level of standards within the organization on and off the floor Effective communicator and able to implement and uphold service standards Driven to fostering a team building environment and creating positive guest experience An eye for detail and quality Shows leadership in a positive, calm, consistent & focused manner To honour our commitment to be “Always Honest” all employees must consent to a criminal record check What will your work environment be like?: Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! Independent. You’ll spend your days in and around our historic hotel Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.
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