Pursuit Collection
 
138 Banff Ave, Banff, AB
Full-time

Job details


Job Type
Full-time
What will be your daily pursuit?:
Ensures the smooth running of the day-to-day operations for Farm & Fire, special events and all banquets
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
A safe work environment
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Supervise staff and ensure that customer expectations are always exceeded
Continuous improvement of guest and employee experiences, create the “WOW” experience
On the spot guest service resolution, addressing customer complaints or issues, and resolve matters as expediently as possible
Ensure food quality is following the guidelines set out by Food and Beverage Manager & Executive Chef
Assist in the recruitment, training and daily management of staff
Ensure implementation of the proper service standards, procedures, key notes when speaking to guests, clearing tables and moving through the buffet line within the outlets
Keep the Food & Beverage areas clean and maintain exemplary food hygiene practices
Oversee food storage and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes
Maintain employee records to ensure all have pro-serve & food safe
Assist in achieving the revenue and profitability targets
Build a high functioning and positive team
Follow and improve standards based on guest needs and wants
Attention to detail: train the team to see Brazen from a guest’s perspective
Demonstrate positive body posture and language
Daily reports on promos, unsatisfied guests and feedback
Help support all areas within the Hotel – keeping in mind ‘one guest – one experience’
What skills and experience do you need for this job?:
5+ years of experience in the food and beverage industry
Diploma/ Degree within Hospitality focusing in Food and Beverage is an asset
Experience building relationships and working on teams across all levels of an organization
Proven track record in maintaining a high level of standards within the organization on and off the floor
Effective communicator and able to implement and uphold service standards
Driven to fostering a team building environment and creating positive guest experience
An eye for detail and quality
Shows leadership in a positive, calm, consistent & focused manner
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
What will your work environment be like?:
Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around our historic hotel
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.