(Summer 2023) Pursuit Collection 138 Banff Ave, Banff, AB Full-time Job details Job Type Full-time Shift & Schedule Morning shift What will be your daily pursuit?: Striving to provide our guests with excellent service and memorable experiences in a professional and sincere manner What perks can you expect?: Work in a dynamic, culturally diverse team from around the globe Work experience in an iconic, unforgettable, and inspiring location Free access to Pursuit attractions for staff and family, send a friend at half the price! Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences The chance to work in an inclusive culture and make life-long friends Access to subsidized mental health and wellness resources Opportunities for career growth or future work at other Pursuit locations Access to one of the world’s most beautiful and iconic National Parks What will you do in this job?: Striving to provide our guests with excellent service and memorable experiences in a professional and sincere manner Ensuring that guest complaints are resolved to the satisfaction of the guest and that each interaction is treated as an opportunity to “WOW” the guest Able to communicate effectively to all customers Make employee and guest safety a cultural cornerstone to maintain our reputation as an industry leader and guest safety advocate Courteous service to all guests Answer questions when asked about the surroundings/menu Know cocktail & drinks menu extensively and able to guide customers accordingly Use basic wine knowledge to guide customers accordingly – based on food pairing, sweetness levels Execute proper wine service as trained by your Sommelier Know all food items on menu Pass the food menu test at the end of the training program (85%) Must pass the drink menu test at the end of training program (85%) Ensuring that all areas are clean and orderly at all times Ensuring stockrooms and storage are neat and organized at all times Certify and confirm that SOP’s are followed and completed Assist the restaurant team with special projects, promotions, functions and special events Ensuring proper cash and float security during operating hours Manage your own cash floats on a daily basis What skills and experience do you need for this job?: Basic knowledge on the distilling process of each main spirit group (i.e. vodka, rum, gin, whiskeys etc.) Thrives in a fast paced, high energy work environment. Always properly groomed At least 1+ year bar experience with a minimum of 6 months working in a busy restaurant environment Guest service oriented A positive attitude and be a ‘go getter’ Able to lift at least 15 pounds Able to stand for long periods of time Proserve qualifications Flexible with work schedule (morning & evening shifts) What will your work environment be like?: Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! Independent. You’ll spend your days in and around national parks. Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is require EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.
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