Bow Valley Credit Union
Banff, AB

Job details
Full-time
1 hour ago
Benefits
Casual dress
Extended health care
RRSP match
Disability insurance
Dental care
Paid time off
Employee assistance program
Life insurance
Skills
Record keeping
Product recommendation
Customer service
Microsoft Office
High school diploma or GED
Cross-selling
Client services
Sales orientation
Customer service orientation
Financial services
Sales and customer service experience
Cash handling
Communication skills
Time management
Full job description
The Member Experience Team (MET) at our Banff branch consists of collaborative professionals who are passionate about delivering exceptional member experiences. As a member of this team, you’ll support daily banking needs, build meaningful member relationships, and be part of a vibrant community in one of Canada’s most iconic destinations.

If you have a keen eye for detail, strong organizational and time management skills, and a passion for people; this role may be a great fit. Our team members create a positive first impression and deliver exceptional service in every member interaction.

Why Banff?

Working at our Banff branch means more than just a job; it’s a lifestyle. We offer a compensation and benefits package designed to support you in one of Canada’s most sought-after communities:

Cost of Living Allowance - a supplemental allowance of up to 10% of your gross earnings, to help offset the higher cost of living in the Banff area
Benefits - Compensation includes a comprehensive benefits package, RRSP program, vacation, and a Flexible/Health Spending Account.
World-Class Surroundings - live and work in Banff National Park with hiking, skiing, lakes, and mountain scenery right at your doorstep
Vibrant Community - a tight-knit, welcoming community where staff are active participants in local events and initiatives
Growth & Development - access to ongoing training programs and pathways for advancement within BVCU
WHAT YOU'LL DO

Member Experience

At the heart of this role is building genuine connections with our members and supporting their financial wellbeing:

Complete member transactions including account openings, daily banking, and account maintenance accurately and efficiently
Participate in activities that support the expansion of member relationships by seeking opportunities for cross-selling and referrals across all BVCU products and services, as well as trusted third-party providers
Recommend appropriate products and services to current and prospective members by identifying and analysing their needs, explaining features and benefits, and completing documentation in accordance with policies and procedures
Maintain discretion and confidentiality to respect members privacy
Operational & Administrative Activities

You’ll also play an important role in maintaining the smooth day-to-day operations of the branch:

Adhere to BVCU policies and procedures to ensure all daily, monthly, quarterly, and annual tasks are completed accurately, consistently, and in compliance with regulatory requirements
Support overall branch operations, including opening and closing procedures, and maintaining related records
Perform internal auditing
Teamwork & Community

We’re proud of our community roots and we want our team to be too:

Participate in a positive, collaborative work environment that encourages pride, teamwork, and mutual respect
Participate in training and development programs provided by internal and external resources
Actively participate in community events sponsored by BVCU
WHAT WE'RE LOOKING FOR

Education, Experience & Qualifications

Grade 12 diploma or equivalent
Superior customer service skills with previous sales experience
Previous cash handling experience is an asset
Proficiency in Microsoft Office applications
Good investigative skills for uncovering member needs to support business growth
Skills & Competencies

Member-First mindset: genuine passion for delivering exceptional service and building lasting member relationships
Communication: excellent verbal and written communication skills, with the ability to explain products and services clearly and confidently
Critical Thinking: strong problem-solving skills with the ability to multi-task and prioritize in a dynamic branch environment
Attention to Detail: meticulous approach to transaction accuracy, compliance, and recordkeeping
Discretion & Integrity: sound judgment when handling confidential member and financial information
Team Player: collaborative and reliable, with a positive attitude and commitment to continuous learning and development
Working at Bow Valley Credit Union

Bow Valley Credit Union has been serving the Bow Valley corridor since 1953 - a member-owned co-operative built on the belief that financial services should work for people, not shareholders. That founding purpose still shapes everything we do.

As a co-operative, we operate by seven core principles: open and voluntary membership, democratic member control, member economic participation, autonomy and independence, education and training, co-operation among co-operatives, and genuine commitment to community. These aren't just words on a wall - they guide how we make decisions, support our team, and serve our members every day.

The Details

On-site in Banff, Alberta
Monday - Friday, 8:45 a.m. to 5:15 p.m. (37.5 hours per week)
Must be bondable; satisfactory criminal and credit background checks required
Must be legally authorized to work in Canada on a full-time basis
Online applications only
We welcome applications from all backgrounds. Only candidates selected for an interview will be contacted.

Note: This description provides an overview of the position and is not exhaustive. Responsibilities may evolve at the discretion of Bow Valley Credit Union.

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

Casual dress
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Ability to commute/relocate:

Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required)
Work Location: In person