Canadian Rocky Mountain Resorts Ltd
Banff, AB

Job details
Full-time
4 hours ago
Skills
Product recommendation
Customer service
Upselling
Serving It Right
Cross-selling
Presentation skills
Sales orientation
Customer service orientation
Order taking
Food preparation
Guest services
Communication skills
Full job description
CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits

Subsidized staff accommodation
Subsidized meals on shift
Complimentary stays at our sister lodges
Staff rates at all CRMR properties
Employee Benefits Program
Discount on food and beverages at our hotel dining outlets
Staff events and recognition programs throughout the year
Opportunities for growth and advancement across our properties
Access to staff fitness facilities (select properties)
Annual wage and performance review
Why Work With Us

This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

Position Overview

Provide excellent customer service through prompt order taking, professional wine and menu recommendations, timely food delivery and anticipating guest needs. Build loyalty through personalized interactions and flawless execution.

Duties & Responsibilities

Deliver welcoming, attentive service, answering questions on menu.
Make recommendations, upsell based on preferences.
Input orders accurately; communicate with kitchen staff.
Prepare and deliver checks; process payments.
Perform tableside wine, food preparations elegantly.
Maintain cleanliness of stations, dining areas
Assist with setups for functions, group events.
Attend pre-shift meetings, trainings, staff meals.
Comply with appearance standards per handbook.
Adhere to all safety, Service Excellence principles.
Skills & Experience

Serving It Right Certificate
Restaurant service experience preferred.
Wine knowledge an asset.
Upbeat personality with passion for hospitality
Polished presentation and communication skills
Comfortable working on feet for long periods
Responsible, guest-centric team player
Open availability - able to work variable shifts.
Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application