Charlton Resorts Guest Service Agent

Banff, AB
$17 - $18 an hour - Full-time, Permanent

Under the direction of the Front Office Manager, the Guest Services Agents are responsible for taking care of our guests’ needs in a professional manner and in accordance with our standards and be an ambassador to Banff National Park.

Checking guests in:
 Greet guests in a friendly and professional manner
 Re-confirm the details of guest stay and guest history
 Ensure room is adequate for guest’s needs and upsell if possible
 Provide information of our other services
 Establish a method of payment
 Issue room keys, maintaining security policies and procedures
Checking guests out:
 Greet guest in a friendly and professional manner, enquire about the quality of their stay
 Review the details of their folio and process payment.
 Thank guests and close transaction in a friendly and welcoming manner.
Handling Cash:
 Responsible for managing a cash float
 Ensure cash is balanced at the end of every shift.
 Be familiar with currency exchange values and exchange methods
Telephone Operator:
 Answer phones in a timely and professional manner
 Always identifying yourself to the caller
 Must be knowledgeable of the department managers and their duties in order to adequately transfer callers

Expected start date: 2021-11-08

Job Types: Full-time, Permanent

Salary: $17.00-$18.00 per hour

Additional pay:

Overtime pay
Benefits:

Extended health care
Schedule:

8 hour shift
Experience:

customer service: 1 year (preferred)
Work remotely:

No

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