Banff Lake Minnewanka Guest Services Agent

Pursuit Collection
Banff, AB
$17.50 an hour - Seasonal, Full-time

Job details

$17.50 an hour
Job type

Discounted or free food
Full job description
What will be your daily pursuit?:
Welcome every guest entering the attraction, provide service in the form of ticket sales to individuals and tour groups.

This fun, summer job runs from April/May until September/October.
The starting salary for this role is $17.50 per hour.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Ensure that a high level of customer service is given to each guest
Be prepared for a fast-paced work environment with changing conditions
Demonstrate a positive attitude and good communication skills
Work in a team environment as well as independently
Greet and welcome all Lake Minnewanka guests; answer emails and phone calls
Ensure smooth operation by coordinating tour boats departures; operate radio communication hub
Operate all POS systems for bookings, ticketing & retails; handle cash and credit transactions
Understand and promote all products, services and policies offered by Pursuit BJC
Maintain a clean, organized and fully stocked retail floor
Sustain a safe environment in all areas controlled by Lake Minnewanka Cruise
Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe
What skills and experience do you need for this job?:
Able to work in a team environment as well as independently
Attention to detail and good communication skills
Ability to think calmly and clearly in any situation
Cash handling experience
Strong customer service skills
Second language an asset
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
What will your work environment be like?:
Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.