Banff Pursuit Reservations Agent

Pursuit Collection
Banff, AB•Hybrid remote
Seasonal, Full-time

Job details

Job type

Discounted or free food
Full job description
What will be your daily pursuit?:
Assisting guests with their reservations at Pursuit's hotels and attractions.

Hybrid/remote work may be available for candidates within reasonable commuting distance from our head office in Banff, Alberta for training purposes.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Making, maintaining, and changing reservations for all Banff Jasper Collection owned Hotels, Attractions, FlyOver Canada, Brewster Express, and Brewster Sightseeing
Handling phone call, email, and chat inquiries
Qualifying and upselling potential clients
Maintain accurate reservations and information in reservation system
Assist guests with questions all while maintaining a high level of customer service
Building and maintaining rapport and business relationships with our travel trade partners
Working closely with Sales Managers on key accounts
Working closely with Operations Supervisors and key team members
What skills and experience do you need for this job?:
1-2 years’ experience working in a call centre environment is preferred
Communicate fluently in English, secondary language skills may be an asset
Mature and possess a proven ability to work independently within a fast-paced team environment
Courteous telephone manners
Proficient with computers
Strong communication, interpersonal and problem solving abilities
Previous experience in a sales environment with a proven ability to upsell guests
Prior knowledge of Maestro is an asset
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
What will your work environment be like?:
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. The legal ability to work in Canada is required.
Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.