Pursuit Banff Sightseeing Host Brewster Sightseeing

 Pursuit Collection
Banff, AB
$17 an hour - Seasonal, Full-time

Job details

$17 an hour
Job type

Discounted or free food
Full job description
What will be your daily pursuit?:
Our Sightseeing Hosts ensure that every guest who joins us on one of our full-day tours has the best possible experience. Our driver/host teams collaborate to anticipate guests’ needs and exceed their expectations, leaving guests with wonderful stories to share back home and memories they will cherish for a lifetime.

This seasonal position is posted as part of our recruitment for spring/summer 2024.
The starting wage for this position is $17.00 per hour.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Working collaboratively with other members of our transportation team, as well as the teams at our attractions, to ensure smooth operations and uphold high standards of guest experience
Maintaining open, effective communication and positive relationships with other teams through radio, phone and online communication
Resolve guest experience issues including appropriate reporting and follow-up as required
Maintain current and accurate knowledge of Pursuit attractions, events, and local knowledge
Ensure personal safety, as well as that of our guests and team members, to the best of your ability
Assist in various transportation duties including, but not limited to, direct ticket sales, luggage loading, guest loading, and guest meet and greets.
Ability to read and understand a dispatch sheet with driver assignments and passenger manifests
Escort guests throughout all off-board experiences, providing interpretive commentary and ensuring guest satisfaction
On board commentary as required
Facilitate the service of off-board refreshments to all guests
Consistent completion of relevant reporting and feedback
Ensuring work area remains clean, tidy, well stocked and communicating any needs
Uphold the Pursuit core values
Represent Pursuit professionally in all communications relating to clients/guests, suppliers, products, and co-workers
Abiding by and applying all procedures and policies as laid out
What skills and experience do you need for this job?:
Strong customer service skills and attention to detail
Effective communication skills. Secondary language skills are an asset
Proven ability or willingness to adapt effectively and efficiently, whilst actively participating in fast-paced, team environments
Strong understanding of basic mathematical and literacy skills
Time management skills and ability to prioritize and effectively multi-task as required
Ability to effectively problem solve in a timely manner
Proven ability to take initiative and anticipate needs
An active interest in the Canadian Rockies
Accountability with the ability to work independently, be self-motivated and self-regulated
Experience interacting effectively with people of different backgrounds and generations
Public speaking experience an asset
Class 4 driver’s licence an asset
First aid qualifications an asset
Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs
You will be required to spend at least one night per week in Jasper. Accommodation for the night in Jasper is provided.
What will your work environment be like?:
Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.