Pursuit Brewster Sightseeing Adventure Expert

Pursuit Collection
Banff, AB
$17.50 an hour - Seasonal, Full-time

Job details

$17.50 an hour
Job type

Discounted or free food
Full job description
What will be your daily pursuit?:
As an Adventure Expert, you will be the warm welcome to all who visit our transportation centre. You will anticipate needs and assist in elevating all guests’ experiences in the iconic Canadian Rockies. You will also play an important role as part of the transportation, ensuring smooth logistics and high quality experience standards.

This seasonal position is posted as part of our recruitment for spring/summer 2024.
The starting salary for this position is $17.50 per hour.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Ensuring each guest who passes through has received the best possible experience through anticipating needs and offering personalized recommendations based off your expert knowledge
Responding to guest and team enquiries through a variety of methods, including but not limited to walk ups, phone calls, emails and online communications
Resolve guest experience issues, including appropriate reporting and follow-up as required
Maintaining open, effective communication and positive relationships with other teams through radio, phone and online communication
Maintain current and accurate knowledge of Pursuit attractions, events, and local knowledge
Utilizing knowledge of Pursuit tours and attractions to cross-sell and maximize retail sales
The responsible handling of cash, credit cards, and appropriate reports
Assist in various transportation duties including, but not limited to, direct ticket sales, guest loading, bus directing, and guest meet and greets as required
Ability to read and understand a dispatch sheet with driver assignments and passenger manifests
Producing booking confirmations and follow up with clients including taking payments through a direct POS system with accuracy and efficiency
Uphold our high standards of service, merchandising, and display
Monitoring store security
Facilitating efficient inventory management and movement
Ensure personal safety, as well as that of our guests and team members, to the best of your ability
Ensuring work area remains clean, tidy, well stocked and communicating any needs
Uphold the Pursuit core values
Represent Pursuit professionally in all communications relating to clients/guests, suppliers, products, and co-workers
Abiding by and applying all procedures and policies as laid out
What skills and experience do you need for this job?:
Strong customer service skills and attention to detail
Effective communication skills. Secondary language skills are an asset
Proven ability or willingness to adapt effectively and efficiently, whilst actively participating in fast-paced, team environments
Basic mathematical and literacy skills
Time management skills and ability to prioritize
Proven ability to take initiative and anticipate needs
An active interest in the Canadian Rockies
Accountability with the ability to work independently, be self-motivated and self-regulated
Cash-handling experience
Experience with POS systems, booking systems, and retail procedures an asset
First aid qualifications and possessing a valid driver’s license are an asset
Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs
What will your work environment be like?:
Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.