Pursuit Collection Banff, AB $19.50 an hour - Seasonal, Full-time Job details Pay $19.50 an hour Job type Seasonal Full-time Shift and schedule On call Benefits Discounted or free food Full job description What will be your daily pursuit?: Manage standards of service and performance at the Pursuit Adventure Centre located within the Brewster Transportation Centre (depot), Lake Louise (seasonal), Transportation Logistics Coordinators (“Bus Directors”) and Sightseeing Host team, leading by example, fostering a positive working environment, ensuring all staff maintain up-to-date knowledge, follow consistent policies and procedures, and ensure each guest receives an exceptional experience Compensation: The starting wage for this position is $19.50 per hour. What perks can you expect?: Work in a dynamic, culturally diverse team from around the globe Work experience in an iconic, unforgettable, and inspiring location Free access to Pursuit attractions for staff and family, send a friend at half the price! Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences The chance to work in an inclusive culture and make life-long friends Access to subsidized mental health and wellness resources Opportunities for career growth or future work at other Pursuit locations Access to one of the world’s most beautiful and iconic National Parks What will you do in this job?: Manage standards of service and performance at the Pursuit Adventure Centre located within the Brewster Transportation Centre (depot), Lake Louise (seasonal), Transportation Logistics Coordinators (“Bus Directors”) and Sightseeing Host team, leading by example, fostering a positive working environment, ensuring all staff maintain up-to-date knowledge, follow consistent policies and procedures, and ensure each guest receives an exceptional experience. Works closely alongside the Guest Experience Manager (Brewster Transportation) and collaborates with management and staff from other lines of business to deliver seamless and integrated service at all locations, maintaining positive relationships across the board and ensuring efficient and effective communication is shared. Enforce policies and staff adherence. Perform coaching and subsequent coaching, retraining and disciplinary procedures for team members as required. Plays a key role in the recruitment, training and development of the roles required, alongside the Guest Experience Manager Leads on-site training to new staff members on all Brewster and Pursuit products and services. Ensure that all staff maintain current product knowledge and provide a high level of customer service standards. Enforce policies and ensure that all requirements are being achieved and expectations are met. Work with Pursuit Adventure Centre Manager to ensure that teams are striving to meet targets and help with the implementation of promotional items. Provide ongoing coaching and support to team members including check-ins and appraisals and assist in ongoing staff development and management. Advocate for team members and provide regular feedback to other members of Transportation leadership. Coordinate with the Guest Experience Manager to ensure a smooth operation, problem solving on the spot when required and report issues to management and relevant departments in a timely manner. Ensure that assigned locations are kept presentable – clean surfaces, tidy workspaces, up to date marketing material displayed, well stocked retail inventory and visually appealing merchandise fixtures. Ensure team has necessary supplies required to effectively perform their duties through placing orders or communicating needs for supplies and material to relevant people. Serve as the escalation point for customer service issues, providing efficient and effective resolution and subsequent follow up and reporting as required. Maintain and update reference guides, scripts, SOPs and other training manuals and materials. Lead by example and execute all work in a safe, professional manner in compliance with H&S and Pursuit’s Always Honest Policy and with a positive attitude. Ensure safe cash handling and overseeing the daily reconciliation of cash reports and applicable corrections and adjustments, including monitoring, and balancing the change float. Effective use of time management and scheduled work hours in accordance with business volumes/needs. Responsible for ensuring all staff understand Pursuit’s values and the Brewster and Pursuit Adventure Centre brands. Maintain operations within budgeted labour to revenue targets. Expected to work a variety of shifts, including Adventure Expert, Logistics Coordinator and at the Lake Louise desk, as required. Actively recognize areas for improvement and offer creative solutions and innovations and actively participate in driving and implementing positive changes. Ensuring a positive team environment is established and that positive environment and morale is maintained to the best of our ability with regular wellbeing check ins with team members, recognition awards for team members, organizing and facilitating regular team events, introducing relevant measures to support team engagement and retention, and maintaining open lines of communication between team members and wider management team. Maintain a physical presence in all operating locations as required, including Lake Louise, Jasper, and Calgary. Actively participate in additional training courses offered. Provide reports and reviews as required. What skills and experience do you need for this job?: Strong customer focus providing friendly, professional, and efficient service. Passion for employee and guest safety. Effective problem solving and critical thinking skills. Demonstrate high levels of positive energy and a willingness to take on new challenges. Attention to detail and good communication and listening skills. Excellent organizational and multi-tasking skills. Provide regular feedback / updates on current in-house developments in department meetings and sit downs. Recognize achievements through innovative ways of rewarding staff, aside from Peak Awards. Visit other operating locations and have a comprehensive understanding of their day-to-day operations. Conduct appraisals of Brewster products and implement new practices where needed. Scheduling support as required. Scheduled for on-call support as required. Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs. Ability to motivate and lead a team of up to 40 people. Ability to work independently with minimal supervision as required. What will your work environment be like?: Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! Independent. You’ll spend your days in and around our amazing properties. Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.
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