Royal Canadian Lodge & Charltons Banff Guest Service Agent-Staff

Accommodation Available
Innvest Hotels o/a Royal Canadian Lodge & Charltons Banff
459 Banff Avenue, Banff, AB
$18.20 an hour - Full-time 
Job details


Pay
$18.20 an hour
Job type
Full-time
Shift and schedule
8 hour shift
Overtime
Weekends as needed
Morning shift
Evening shift
Day shift
Monday to Friday
Holidays
 
Benefits

Company events
Dental care
Disability insurance
Extended health care
Flexible schedule
Life insurance
On-site parking
 
Full job description
THE COMPANY:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE ROLE:
The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

ACTIVITIES:
The duties and responsibilities for the Guest Service Agent include, but are not limited to the following:
-Create a welcoming environment for our guests.
-Register guests and assign rooms, accommodating special requests whenever possible.
-Complete pre-registration and blocking of rooms for reservations/guest arrival.
-Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
-Understand room status and room status tracking.
-Know room locations, types of rooms available, and room rates.
-Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
-Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
-Possess a working knowledge of the reservations, takes reservations for guests both in-house and call in, understanding of the cancellation procedures.
-Process guest check-outs.
-Post and file all charges to guest, master, and city ledger accounts.
-Work closely with all hotel departments to improve service delivery and efficiency.
-Use proper telephone etiquette.
-Report any unusual occurrences or requests to the manager or supervisor.
-Know all safety and emergency procedures, is aware of accident prevention policies.
-Ensure the work environment is clean and well-presented at all times including the lobby area.
-Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:
-Excellent written and verbal communication skills in English.
-Excellent organizational, interpersonal and administration skills.
-Proficient or familiar with computerized systems.
-Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations.
-Present a high degree of professional work ethic and image.
-High school graduate or equivalent.
-Availability to work day, evening and night shifts any day of the week including weekends and holidays.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Subsidized staff accommodation is available to the successful candidate. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Job Type: Full-time

Salary: $18.20 per hour

Benefits:

Company events
Dental care
Disability insurance
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
Vision care
Flexible Language Requirement:

French not required
Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Morning shift
Weekends as needed
Supplemental pay types:

Overtime pay
Work Location: In person

Expected start date: 2024-01-01