ACCOR Rimrock Banff, Emblems Collection
 
Banff, AB
$20.80 an hour - Permanent, Full-time
 

Job details
Pay
$20.80 an hour
Job type
Permanent
Full-time
Shift and schedule
Weekends as needed
Holidays

Location
Banff, AB

Benefits
Pulled from the full job description
Vision care
Dental care

Full job description
Company Description

A unique opportunity has emerged for a Housekeeping Office Coordinator to join the heart of Rimrock Banff, Emblems Collection.

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/


Job Description

As a Housekeeping Office Coordinator, you are the heartbeat of the Housekeeping department, the connection point between guests, colleagues, and departments. You ensure smooth daily operations by coordinating communication, tracking requests, and supporting the housekeeping team in maintaining Rimrock’s signature standards of care.

This role is about precision, reliability, and calm coordination. You thrive in structure, value accuracy, and find satisfaction in keeping everything running seamlessly behind the scenes.

Start Date: April 2026
Contract Type: Full-Time
Pay Rate: $20.80 per hour

Key Responsibilities

Guest & Team Communication

Answer all guest and internal calls related to housekeeping services promptly and professionally.
Record and track guest requests and maintenance issues accurately in Opera or Alice, ensuring timely completion.
Coordinate with Room Attendants, Housepersons, and Supervisors to deliver efficient, courteous service.
Follow up on all guest requests, amenities, and special arrangements to ensure satisfaction.
Operational Coordination

Prepare and assign daily room cleaning tasks and sections based on occupancy and staffing levels.
Maintain accurate, real-time room status updates in the property management system.
Collaborate with Front Office and Maintenance to ensure timely room readiness and resolution of issues.
Maintain organized logs, reports, and communication tools for seamless shift handovers.
Assist with inventory, Lost & Found, and administrative support as needed.
Service & Standards

Uphold confidentiality, professionalism, and guest privacy at all times.
Ensure all actions reflect Rimrock’s high standards of quality and service.
Support a calm, organized, and cooperative team environment through clear and respectful communication..

Qualifications

What You Bring

Previous experience in housekeeping, front office, or guest services preferred.
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Proficiency in Opera PMS, Alice, and Microsoft Office Suite.
Ability to stay composed and efficient in a fast-paced environment.
Strong attention to detail and commitment to accuracy.
Flexibility to work various shifts, including weekends and holidays.
Bonus If You Bring

Experience coordinating housekeeping operations in a luxury or high-volume hotel.
Familiarity with room assignment systems and inventory tracking.
A passion for service and teamwork, with a natural focus on precision and quality.
Who You Are

You are calm, methodical, and meticulous — someone who takes pride in accuracy and consistency. You thrive in structured roles where precision and reliability make all the difference. You build trust through your steady professionalism and understand that great guest experiences start with strong coordination behind the scenes.

Focused, dependable, and quietly confident, you ensure that every request is met and every detail is right.

Stay steady. Communicate with care. Stay moved.

Physical Demands

Frequent sitting, typing, and computer use throughout the shift.
Regular walking between back-of-house and office areas.
Occasional bending, reaching, and lifting of supplies or Lost & Found items (up to 20lbs).
Ability to remain calm and focused in a busy operational environment.
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.


Additional Information

Job Perks & Benefits:

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
One complimentary buffet meal per shift in our staff cafeteria.
Subsidized shared Staff Accommodation.
Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.