Pursuit Collection
 
Banff, AB
Full-time
 

Job details
Job type
Full-time
Shift and schedule
8 hour shift

Location
Banff, AB

Full job description
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This Retail Supervisor role operates within a high-volume, multi-functional environment where retail operations and attraction bookings are managed side-by-side each day. In addition to leading the retail floor, this position supports the daily flow of guest bookings, ticketing inquiries, and coordination between retail and attractions teams — ensuring a seamless guest journey from arrival to adventure.

Supporting two core locations, and occasionally two additional nearby sites, this role is ideal for a hands-on leader who thrives in dynamic environments, brings positive energy to their team, and enjoys solving problems in real time. Success in this role comes from strong communication, curiosity, and the ability to translate daily priorities into clear action plans that keep both guests and teams feeling supported.

This is a development-focused leadership role for someone passionate about hospitality, team engagement, and growing their operational skillset while making a visible impact across multiple guest touchpoints.

Your daily pursuit is to lead with energy, curiosity, and care — ensuring smooth retail and booking operations while inspiring your team to deliver warm, memorable guest experiences.

This role supports both Retail and Pursuit Adventure Centre (PAC) operations, requiring an ability to balance product, bookings, and people with confidence and clarity. You will work primarily between the Elk & Avenue Hotel location and the Cave & Basin Gift Shop, traveling between sites using a work vehicle and partnering closely with store leadership on daily banking and operational priorities.

ROLE & RESPONSIBILITIES
Hospitality & Team Leadership

Foster a positive, engaged, and supportive team environment by leading with professionalism, empathy, and enthusiasm

Set the tone on the floor by modeling outstanding hospitality and guest-first behaviors

Coach, train, and support team members to build confidence in retail, bookings, and guest engagement

Lead daily team huddles to communicate priorities, celebrate wins, and align on the day ahead

Support service recovery in the moment and escalate complex guest concerns to management when needed

Retail & Pursuit Adventure Centre Operations

Support daily operations across retail sales and attraction bookings, ensuring a seamless guest experience from arrival to adventure

Supervise daily workflows to ensure efficiency, accuracy, and consistency across both functions

Maintain high standards in merchandising, product replenishment, cleanliness, and organization

Ensure booking procedures, POS accuracy, and guest communications are followed consistently

Act as a key communication link between frontline teams and management

Multi-Location Support & Operational Execution

Provide leadership coverage across two primary locations, with flexibility to assist nearby locations during peak periods or operational needs

Travel between locations using a work vehicle

Assist with banking deposits alongside store leadership

Maintain organized and safe storage rooms and back-of-house areas

Support scheduling needs by coordinating breaks and shift adjustments as required

Cash, Inventory & Accountability

Oversee daily cash handling, deposits, floats, and POS accuracy

Communicate stock levels, operational updates, and team performance regularly with management

Maintain accountability to all operating, safety, and hospitality standards

REQUIRED SKILLS & QUALIFICATIONS

Previous supervisory or leadership experience preferred (retail, bookings or hospitality experience an asset)

Strong communication skills with the ability to lead, coach, and collaborate across teams

Demonstrated curiosity, reliability, integrity, and attention to detail

Comfortable managing multiple priorities in a dynamic environment

Experience with POS systems (Retail Pro) and cash handling is an asset

Proficiency in Microsoft Office is an asset

Secondary language skills are an asset

Ability to stand for extended periods (6–8 hours per day)

Ability to lift up to 50 lbs

Valid Alberta Class 5 Driver’s License

Pursuit properties are set in iconic locations, from remote destinations to mountain peaks with breathtaking views. Applicants should be comfortable working in dynamic, high-altitude environments and prepared for a variety of weather conditions

To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com .

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.