The Kenrick Hotel
419 Banff Avenue, Banff, AB T1L 1H1
From $19 an hour - Permanent, Full-time
 
Job details
Pay
From $19 an hour
Job type
Permanent
Full-time
Shift and schedule
Weekends as needed
Holidays

Location
419 Banff Avenue, Banff, AB T1L 1H1

Benefits
Pulled from the full job description
Paid time off
Vision care
Dental care
Extended health care

Full job description
Position Overview

The Kenrick Hotel is seeking a polished, service-driven Concierge Assistant to provide a seamless luxury experience for every guest. This hybrid role combines the warm, welcoming presence of a Bellman with the personalized, high-touch service of a Concierge. The ideal candidate anticipates guest needs, assists with arrivals and departures, and supports the Front Desk in delivering refined, exceptional service from check-in to check-out.

The Concierge Assistant is a key part of the guest experience, ensuring that every interaction is smooth, elegant, and memorable.

Key Responsibilities

Welcome guests with a warm, professional demeanour and assist with luggage handling
Escort guests to their rooms and provide orientation of hotel amenities
Support Front Desk operations during arrivals, departures, and peak periods
Assist with luggage handling and oversee arrival and departure services as needed
Offer concierge services including transportation coordination, dining reservations, and local experience recommendations
Assist with guest requests and bespoke arrangements to enhance each stay
Maintain a polished, organized, and inviting lobby and entrance area
Anticipate guest preferences and proactively address needs
Communicate effectively with Front Desk, Housekeeping, and Management
Uphold The Kenrick Hotel’s standards of luxury, discretion, and professionalism
Resolve guest concerns with courtesy and efficiency
Qualifications & Skills

Previous experience in luxury hospitality, concierge services, or bellman/doorperson roles preferred
Exceptional interpersonal and communication skills
Professional appearance with impeccable grooming standards
Ability to multitask in a fast-paced environment while maintaining composure
Physically able to assist with luggage and remain on feet for extended periods
High level of discretion, attention to detail, and guest-focused mindset
Flexibility to work varied shifts, including weekends and holidays
Knowledge of the local area and luxury offerings is highly desirable
Additional language skills are a plus
What We Offer

Competitive compensation
Opportunities for advancement within a luxury hospitality environment
Comprehensive training in luxury service standards
Collaborative and refined workplace culture
Additional Details

Job Type: Full-time
Pay Range: $19.00 per hour
Expected Hours: Approximately 35 hours per week
Visa Requirement: Must be legally authorized to work in Canada. Sponsorship is not available.
Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: 35 per week

Benefits:

Dental care
Extended health care
Paid time off
Vision care
Work Location: In person