(Seasonal)
Pursuit Collection
 
Banff, AB
Full-time
 

Job details
Job type
Full-time

Location
Banff, AB

Full job description
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Your daily pursuit will involve you playing a pivotal role in our guests’ experience, through handling logistical tasks efficiently and effectively, and maintaining wonderful hospitality standards in all interactions. You will be an integral member of the Transportation team, supporting the daily operations of our Brewster Express, Brewster Sightseeing, and Open Top Touring services.

ROLE & RESPONSIBILITIES

Operational coordination. This includes, but is not limited to; organizing passenger manifests, coordinating and managing additional transportation options (taxi and van services) for pick-up and drop-off services, assisting with ticket sales, luggage handling, welcoming guests, and boarding procedures.

Maintain open, effective communication across teams through various channels to resolve issues and coordinate guest services, ensuring a seamless operation.

Handle administrative responsibilities, including interpreting dispatch assignments, driver duty sheets and passenger manifests, distributing materials as needed, answering phone and email inquiries, updating spreadsheets and reports, producing booking confirmations, following up with clients, and processing payments via POS systems.

Ensure personal safety as well as the safety of guests and team members by adhering to company safety protocols and maintaining a secure and clean environment.

Ensure responsible handling of cash and credit card transactions, and accurately complete all required reports.

REQUIRED SKILLS & QUALIFICATIONS

Strong communication and organizational skills

A calm, professional approach in a guest-facing environment

Comfort with administrative tasks and multitasking

Reliability, attention to detail, and a team-first mindset

This role provides hands-on exposure to our transportation operations, creating a strong foundation for progression into our seasonal summer roles such as Logistics Coordinator, Guest Experience Agent, or Sightseeing Host.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com .

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.