Banff Park Lodge Reservations Agent

 Bow View Lodge/Peaks Hotel & Suites - Banff, AB
Full-time, Temporary, Contract

Conveniently located in the Town of Banff, just steps away from the glacier-fed Bow River, Banff Park Lodge is a full-service Resort Hotel and Conference Centre. Here visitors can experience the best of both worlds: the peace and solitude of a quiet location, yet quick access to a livelier scene in downtown Banff. The Banff Park Lodge has two sister properties: the Bow View Lodge and the Peaks Hotel & Suites.

We are currently seeking one full-time, permanent Reservation Agent, required to work day shifts, evening shifts, weekends and holidays. Wage is based on experience, 30-40 hours per week. The shifts are usually from 9:00AM to 5:30PM or from 10:30AM to 7:00PM weekdays and from 8:30AM to 5:00PM on weekends.

Duties include (but are not limited to):

· Process telephone calls which are not limited to making, changing or cancelling room reservations

· Process reservation payments

· Update online availability & rates as required

· Prepare bi-weekly arrival reports

· Provide information on hotel facilities and services, provide general information about services required for guests with special needs

· Customer service oriented, work with minimal supervision

· Clerical duties (i.e. filing & faxing)

· Reading text, document use, numeracy, writing, communication, problem solving & ability to work in a team environment or on own

· Decision making, critical thinking, job task planning and organizing.

· Ensure compliance with all safety and security standards.

· Assist with projects as required.

· Provide assistance to the Front Desk Agents as needed

Ideal candidate:

· Reliable and can commit to at least 12 months of employment

· Has 1 to 2 year previous hotel front desk or reservation experience

· Is a capable multi-tasker with a keen attention to detail

· Has a professional, yet friendly, personality and demeanor in person and over the telephone

· Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests

· Has experience working with Microsoft Office

· Previous experience with Extranets is an asset

Employee Incentives:

· Staff accommodation is guaranteed with an immediate check-in; daily rent starting from $6.50 - $17.00 per day

· Three salary increases during first year of employment; term bonus and summer bonus available

· Friends and family rates available at all three properties, F&B discounts available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge

· Health benefits available after 8 months of employment including life insurance, dental, medical and drug coverage

· Staff Cafe on site offering meals for $2.37; certain items available free of charge 24/7

· Ski Pass subsidy available, receive a return of up to $350; payroll deduction available

· Education reimbursement for English as a Second Language Course

· Payroll deduction available for a local gym membership

· Uniforms supplied and free cleaning available

· Living in beautiful Banff National Park!

For those interested in this opportunity, please forward a copy of your resume to the email address provided, in-person at 222 Lynx Street, by fax to (403) 762-4740 or online at Only candidates selected for an interview will be contacted. Thank you for your interest in our company!!

Contract length: 12 months

Job Types: Full-time, Temporary, Contract

Additional pay:

Bonus pay

Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Tuition reimbursement
Vision care

8 hour shift
COVID-19 considerations:
The health and safety of our employees and guests is our major continuing objective. We have developed and launched our Health Protection Plan to ensure prevention and control measures are in place.

Ability to Commute/Relocate:

Banff, AB (Preferred)

Front desk or Reservations: 1 year (Required)

English (Required)
Work remotely:

COVID-19 precaution(s):

Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place

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