Banff Park Lodge Reservations Agent

Banff Park Lodge / Bow View Lodge / Peaks Hotels & Suites
201 Lynx Street, Banff, AB
$16.75–$18.25 an hour - Permanent, Full-time
Banff Park Lodge / Bow View Lodge / Peaks Hotels & Suites
201 Lynx Street, Banff, AB
$16.75–$18.25 an hour
Job details

$16.75–$18.25 an hour
Job type
Shift and schedule
8 hour shift
Weekends as needed
201 Lynx Street, Banff, AB
Pulled from the full job description
Company events
Dental care
Extended health care
Life insurance
Tuition reimbursement
Vision care
Wellness program
Welcome! Banff Park Lodge Collection of Hotels operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites - and 2 restaurants - La Terrazza and Crave Mountain Grill. - all with an ideal location, steps away from lively downtown Banff on one side and from the peaceful Bow River on the other.

At our organization, we understand the importance of having workplace diversity to achieve growth and success in our company, our team, and our community. We are committed to providing a safe and equitable work environment and want to see our team thrive both inside and outside of work. We do not tolerate any form of discrimination in the workplace, including during the recruitment stages, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility accommodations to applicants upon request to prevent barriers in the application process. Please submit accommodation requests to and title “"APPLICATION ACCOMMODATION REQUEST". We thank all candidates for their application but will only contact those whom we select to invite to an interview.

Thank you for your interest in joining our team as Reservations Agent.

Employee incentives:

Staff accommodation ranging from $8.00 – $15.50 per day (based on availability),
Staff rates and friends and family rates at our hotels and restaurants,
Frequently held staff events,
Staff Cafeteria serving lunch and dinner daily,
Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
Payroll deduction available for a local gym membership,
Use of hotel pool and gym facility (restrictions apply),
15% off treatments at Cedar & Sage
Employee Referral Program,
Education reimbursement for English as a Second Language Course
And more!
Duties include (but are not limited to):

Answer phone calls and operate switchboard,
Make, modify, or cancel room reservations,
Check online availability and rates,
Ensure PCI compliance and follow online security standards,
Price match online quotes,
Process digital credit card authorizations and payments,
Prepare reports,
Provide information on hotel facilities and services,
Assist guests with special requests,
Provide information on the town of Banff, restaurants, and Banff National Park,
Clerical duties,
And other projects as required.
Our ideal candidate:

Excels in customer service and works with minimal supervision,
Has good problem-solving skills on their own but isn’t afraid to ask for help,
Can work independently and as part of a team,
Can make quick decisions and is willing to make and learn from mistakes,
Wants to grow and develop themselves and is excited about furthering their career,
Possesses keen attention to detail,
Has proficiency in Microsoft Office and Outlook,
Has fluency in English and professional communication skills.
Job Types: Full-time, Permanent

Salary: $16.75-$18.25 per hour


Company events
Dental care
Extended health care
Life insurance
Vision care
Wellness program

8 hour shift
Weekends as needed
Supplemental pay types:

Bonus pay
Overtime pay
Application question(s):

When is your available start date?
Do you require staff accommodation?
Please state your pronoun (optional).
Do you require assistance during the application process? If so, please send an email to to request assistance OR indicate Not Applicable (N/A).
How long do you plan to stay in Banff?

customer service: 1 year (preferred)
Work Location: In person