Radventures Banff Operations & Reservations Coordinator

(Tourism & Travel)
Radventures
Banff, AB
From $22 an hour - Part-time, Full-time
Radventures
Banff, AB
From $22 an hour
Job details

Pay
From $22 an hour
Job type
Part-time
Full-time
Shift and schedule
8 hour shift
Overtime
Weekends as needed
10 hour shift
Holidays
Application Details
Cover letter
Location
Banff, AB
Benefits
Pulled from the full job description
Casual dress
Company events
Dental care
Discounted or free food
Flexible schedule
On-site parking
Store discount
Job Description

Are you an organizational maestro passionate about the Canadian Rockies and eager to work amidst the stunning vistas of Banff?

If you're adept at managing customer service, operational logistics, and administrative tasks, and you're looking for a role that will expand from part-time to full-time by Spring 2024, this opportunity is for you.

Company Overview:

Surrounded by the peaks of Banff National Park, Radventures has quickly become a premier adventure tour operator in the Canadian Rockies. Since our start in 2020, we've grown rapidly to become the top-rated local tour operator by maintaining our commitment to providing our guests with exceptional adventure experiences and fostering a company culture of connection, fun & reward.

Position Overview:

In this newly created Operations & Reservations Coordinator, you will orchestrate the smooth operation of tours, manage customer inquiries with a personal touch, and provide invaluable support to our management team, all with an office view of the awe-inspiring peaks of the Canadian Rockies.

Starting with 3 to 4 days a week, your role & responsibilities will grow, reaching a full 5 days per week by April 2024.

Key Responsibilities:

Customer Service Excellence: Be the voice and ear of Radventures, handling phone and email enquiries with a blend of professionalism and personable charm.

Operational Acuity: Assign guides, manage vehicles, and ensure every tour's success through meticulous resource allocation and manifest preparation.

Administrative Agility: Support our management team with a spectrum of admin duties as needed.

Strategic Involvement: Assist in refining operational strategies to scale our offerings and enhance customer satisfaction.

Your Unique Traits:

- A desire to grow into a management position with Radventures.
- A passion for Banff, the Canadian Rockies & outdoor adventure.
- A multitasking maven with an eye for detail and an ear for nuances.
- Weekend availability.
- A proactive stance, ready to transition from part-time to full-time come Spring 2024.

Requirements:

- Experience in customer service, administrative tasks, or operational management.
- Exceptional communication skills and a knack for creating order from chaos.
- Eagerness to be a part of a team that values collaboration and innovation.

Position Type, Hours & Location:

This is a part-time role transitioning to full-time by Spring 2024. Your presence will be required at our Banff office. Weekend availability is crucial.

Rewards at Radventures:

Compensation: A competitive hourly wage of $22 and performance-based bonuses.

Other Benefits & Perks :

Group health & dental benefits
Access to Radventures equipment on days off
A work laptop
Ongoing professional & personal development opportunities.

Will you be the one to steer our journey towards further growth & success?

We are excited to invite qualified candidates to apply by submitting a resume and cover letter to: yourpals@radventurescanada.com

Radventures is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Part-time

Salary: From $22.00 per hour

Expected hours: 24 – 40 per week

Benefits:

Casual dress
Company events
Discounted or free food
Flexible schedule
On-site parking
Store discount
Flexible Language Requirement:

French not required
Schedule:

10 hour shift
8 hour shift
Holidays
Overtime
Weekends as needed
Supplemental pay types:

Bonus pay
Overtime pay
Retention bonus
Application question(s):

How long have you lived in the Bow Valley?
Work Location: In person

Expected start date: 2024-02-12