AccorHotel Banff, AB Permanent AccorHotel Banff, AB Job details Job type Permanent Location Banff, AB Company Description At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike. It is our mission to create personal connections and experiences while honouring our values of Time, Communication, Team, Integrity, and Excellence through transparent communication, mentorship, and growth. Here at The Rimrock Resort Hotel, we welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Job Description Scope Provide professional, engaging, and friendly service while delivering food and beverage orders and/or amenities to guest rooms. Duties and Responsibilities Have complete knowledge of In-Room Dining menu and ensure awareness of all menu specials, shortages, or item specifics on a per shift basis Have basic knowledge of wine and spirits Receive orders via telephone, correctly enter items into MICROS system, set food service cart appropriately, and deliver food and beverages directly to guest rooms Communicate with guests the applicable service charges and acceptable payment methods Maintain ongoing communication with Kitchen team and other In-Room Dining staff on a regular basis Polish silverware and glassware Accurately check, restock, and charge Mini Bar baskets in guest rooms Work as a team to maintain a clean and organized work area Complete closing duties checklist and prepare a pass-on report of duties for follow-up and sharing of important information for incoming team members May be scheduled to work in Coffee Shop when necessary Ensure all health regulations and food safety rules are followed Adhere to all department and company policies and Health & Safety rules set by the Rimrock Resort Hotel Be knowledgeable of the Hotel’s facilities and the surrounding area of Banff National Park Qualifications Completion of Grade 12 or equivalent Alberta ProServe Certification Capable of meeting the physical demands of the position Customer service oriented Excellent communication skills Organized with solid time-management skills Competent in Micros POS and comfortable handling cash Physical Demands Significant standing, walking, leaning, and pushing of carts weighing up to 25 pounds / 11.5 kg Frequent kneeling, crouching, squatting, reaching, bending, Performing repetitive tasks with accuracy May need to climb on small step ladders to reach supplies Occasionally may need to lift, carry, and pull up to 44 pounds / 20 kg during a shift Will be exposed to hot, damp kitchen and dishwashing environments with chemical fumes and noise Additional Information Employee Perks & Benefits: Deeply subsidized staff accommodation for all levels of employee One complimentary duty meal per day in staff cafeteria Complimentary Banff Transit Pass Employee travel program with discounts on room rates at Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability) Discounted room rates for family and friends at The Rimrock Resort Hotel Monthly employee events and activities 30% Discount on all Food & Beverage while dining at The Rimrock Resort Hotel 20% Discount on Spa Treatments Discounted Golf Memberships at Fairmont Banff Springs Stanley Thompson 18 and Tunnel 9 Golf Courses (Seasonal) Opportunity to develop your talent and grow within The Rimrock Resort Hotel and over 5,000 properties with Accor Inclusion & Diversity We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.
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