Rimrock Banff In-Room Dining Server

Banff, AB
Banff, AB

Job details

Job type
Banff, AB
Company Description

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike. It is our mission to create personal connections and experiences while honouring our values of Time, Communication, Team, Integrity, and Excellence through transparent communication, mentorship, and growth.

Here at The Rimrock Resort Hotel, we welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty.

Job Description


Provide professional, engaging, and friendly service while delivering food and beverage orders and/or amenities to guest rooms.

Duties and Responsibilities

Have complete knowledge of In-Room Dining menu and ensure awareness of all menu specials, shortages, or item specifics on a per shift basis
Have basic knowledge of wine and spirits
Receive orders via telephone, correctly enter items into MICROS system, set food service cart appropriately, and deliver food and beverages directly to guest rooms
Communicate with guests the applicable service charges and acceptable payment methods
Maintain ongoing communication with Kitchen team and other In-Room Dining staff on a regular basis
Polish silverware and glassware
Accurately check, restock, and charge Mini Bar baskets in guest rooms
Work as a team to maintain a clean and organized work area
Complete closing duties checklist and prepare a pass-on report of duties for follow-up and sharing of important information for incoming team members
May be scheduled to work in Coffee Shop when necessary
Ensure all health regulations and food safety rules are followed
Adhere to all department and company policies and Health & Safety rules set by the Rimrock Resort Hotel
Be knowledgeable of the Hotel’s facilities and the surrounding area of Banff National Park

Completion of Grade 12 or equivalent
Alberta ProServe Certification
Capable of meeting the physical demands of the position
Customer service oriented
Excellent communication skills
Organized with solid time-management skills
Competent in Micros POS and comfortable handling cash
Physical Demands

Significant standing, walking, leaning, and pushing of carts weighing up to 25 pounds / 11.5 kg
Frequent kneeling, crouching, squatting, reaching, bending,
Performing repetitive tasks with accuracy
May need to climb on small step ladders to reach supplies
Occasionally may need to lift, carry, and pull up to 44 pounds / 20 kg during a shift
Will be exposed to hot, damp kitchen and dishwashing environments with chemical fumes and noise

Additional Information

Employee Perks & Benefits:

Deeply subsidized staff accommodation for all levels of employee
One complimentary duty meal per day in staff cafeteria
Complimentary Banff Transit Pass
Employee travel program with discounts on room rates at Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Discounted room rates for family and friends at The Rimrock Resort Hotel
Monthly employee events and activities
30% Discount on all Food & Beverage while dining at The Rimrock Resort Hotel
20% Discount on Spa Treatments
Discounted Golf Memberships at Fairmont Banff Springs Stanley Thompson 18 and Tunnel 9 Golf Courses (Seasonal)
Opportunity to develop your talent and grow within The Rimrock Resort Hotel and over 5,000 properties with Accor
Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.