Pursuit Collection
 
Banff, AB Canadian Rockies
Full-time
 

Job details
Job type
Full-time

Location
Banff, AB Canadian Rockies

Full job description
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

As an Interpretive Coordinator at the Banff Gondola, your daily pursuit is to bring the stories of Sulphur Mountain to life through engaging, meaningful, and authentic guest experiences. You will support the planning and delivery of interpretive programming, mentor frontline teams in storytelling and guest engagement, and help ensure every visitor leaves with a deeper connection to this extraordinary place.

Support and deliver interpretive programming across the Banff Gondola, covering topics such as mountain geology, wildlife and their habitats, alpine and subalpine ecosystems, climate change, sustainability, Indigenous perspectives, and regional and gondola history

Develop new interpretive content, training materials, scripts, and resources to ensure accuracy, relevance, and alignment with brand and place

Coordinate interpretive activations, including scheduled programs, workshops, special events, and seasonal experiences

Design and deliver multi-format training programs for the Guest Experience team throughout the year, with a focus on storytelling, engagement techniques, and effective guiding practices

Provide ongoing coaching and support to guides and frontline teams, reinforcing best practices and hospitality standards

Evaluate interpretive delivery regularly to ensure quality, consistency, and alignment with guest experience expectations

Model exceptional hospitality, professionalism, and interpretive excellence

Act as a visible and approachable presence on the floor, supporting teams during peak periods and special programs

Assist the Guest Experience Manager and Guest Experience Leadership team with projects, reporting, and operational tasks as assigned

Collaborate closely with Guest Experience Leadership, Operations, and Programming teams to align interpretation with daily operations

Support collaboration with Indigenous partners, including storytelling initiatives and cultural learning opportunities

Demonstrate stewardship of the environment, with a focus on sustainability and working with partners

Support daily Banff Gondola operations when required, including assisting during high-volume periods or special events

Perform other duties as assigned to support the overall success of the operation

REQUIRED SKILLS & QUALIFICATIONS

Previous interpretive guiding, education, or training experience required

Background in geology, biology, environmental science, education, tourism, or a related field preferred

Exceptional communication, presentation, and storytelling skills.

Strong organizational and time-management skills, with confidence using Microsoft Office and digital tools

Mature, energetic, dependable, and self-motivated, with the ability to work both independently and collaboratively

Passion for developing others and elevating hospitality standards

Strong commitment to environmental education and climate change awareness

Creative, adaptable, and solutions-oriented mindset

Comfortable working indoors and outdoors, standing for extended periods, and in all mountain weather conditions

Must meet Pursuit grooming and appearance standards

Standard First Aid and multilingual skills are assets but not required

Criminal record check required

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.