Peaks Hotel & Suites Bell Desk Attendant

Homestead inn - Banff, AB

An exciting opportunity to become part of the brand-new Peaks Hotel & Suites Front Desk team awaits! Banff Park Lodge, a full-service Resort Hotel and Conference Centre, conveniently located in the Town of Banff, will be opening their new sister property early February 2021. Banff Park Lodge has two sister properties: Bow View Lodge and Peaks Hotel & Suites. The property has 71 new rooms and a modern design will contribute to continuously exceeding guests needs and expectations and to making their stay a memorable experience.

We are currently seeking full-time, permanent Bell Desk Attendants, required to work day shifts, evening shifts, weekends and holidays. The anticipated start dates for these positions are mid-January 2021.

Duties Include (but are not limited to):

Assist with Front Desk duties such as check-in, check-outs, making guest keys, etc.
Answer all incoming phone calls in a professional manner
Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice
Greet guests upon arrival and open doors
Control incoming and out-going traffic
Correctly identify stored bags
Bring baggage up to guests’ rooms and retrieve them when requested
Deliver housekeeping items and packages to guest rooms or respective departments
Take and retrieve luggage carts as required
Park cars and retrieve cars as per request with diligence and care
Flexibility to work AM, PM, overnight shifts and split shifts when required.
Being knowledgeable of the Hotel, its layout and services
Being knowledgeable of Banff National Park, activities and dining options
Provide a high standard of customer service

Ideal Candidate:

Valid Canadian work permit
Reliable and can commit to at least 12 months of employment
Has 1-to-2-year previous hotel experience at the front desk, bellman, concierge, reservations or related experience.
Is a capable multi-tasker with keen attention to detail
Has a professional, yet friendly, personality and demeanor in person and over the telephone
Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
Frequent lifting and/or carrying up to 50lbs
Has experience working with Microsoft Office
Must have a valid class 5 Alberta driver’s license & clean abstract