Banff Gondola Guest Experience Supervisor

Pursuit Collection
Banff, AB
$20 an hour

- Full-time
Pursuit Collection
Banff, AB
$20 an hour

Job details

$20 an hour
Job type
Banff, AB

Discounted or free food
What will be your daily pursuit?:
Be an Ultimate Host and help create memorable experiences for our guests!

The starting wage for this position is $20.00.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Make the Banff Gondola experience as inspiring, fun, informative and genuine and as possible for all
Guest Experience employees and guests
Support, coach and ensure that each member of the guest experience team (Ticket Agents and Memory
Makers), provides upbeat and professional guest service that goes above and beyond our guests’
Train new staff members and provide ongoing feedback
Coordinate management of the Front Office to ensure a smooth operation, problem solve on the spot
when required, report technical issues in a timely manner
Serve as the escalation point for customer service issues, handle customer concerns and react quickly
and professionally
Help create a positive and encouraging team environment and motivate team to achieve sales goals
Act as the supervisor on duty - take charge of all guest services and cash handling security for the Banff
Ensure all areas of the Front Office operations meet expectations from cleanliness standards, employee
appearance, customer service, safety and environmental standards
Assist with meeting the financial expectations of the department by ensuring labor costs are kept within
Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy
Perform the duties of a Ticket Agent and Explore Rockies Expert as required
Actively participate in committees
What skills and experience do you need for this job?:
Proven leadership skills and a passion for coaching and developing employee skills
Strong customer focus providing friendly, professional and efficient service
Effective problem solving and critical thinking skills
Demonstrate high levels of positive energy and a willingness to take on new challenges
Ability to thrive and lead in a fast-paced environment
Attention to detail and good communication and listening skills with local and international guests and
Second language skills highly advantageous
Solid knowledge of the products and services available in Banff and its surroundings
Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit
transactions under fast-paced and busy conditions
Passion for employee and guest safety
Excellent organizational and multi-tasking skills
Proficient in MS Office (Word, PowerPoint and Excel required)
First Aid Training an asset
Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for
long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to
50 lbs.
What will your work environment be like?:
Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.