Fairmont Banff Springs Assistant Front Desk Manager

Fairmont Hotels & Resorts
405 Spray Avenue, Banff, AB
Fairmont Hotels & Resorts
405 Spray Avenue, Banff, AB
Job details

Job type
405 Spray Avenue, Banff, AB
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Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Assistant Front Desk Manager

Our Assistant Front Desk Manager will represent the Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk team. You will lead, teach, coach and inspire the supervisors and colleagues of the Front Desk while committed to helping the hotel become one of the world's finest heritage resorts.

What's in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 - lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

Ensure guest satisfaction levels and standards of quality of service in addition to actively developing and implementing new systems and standards
Handle of guests comments and complaints, ensuring guest’s needs are met or exceeded
Participate in interviewing and recruitment of Front Office Reception Agents and Supervisors
Ensure efficient training and development of personnel by means of detailed systems and procedures in the Front Office (training manuals, fact sheets, internal coding systems, etc.)
Oversee and participate in guest relations and directs arrangements for VIP and special attention reservations
Give effective support to staff for the work, which has to be done and assists in all matters pertaining to the Front Office
Organize, coordinate and supervise training, conduct regular training sessions and communications meetings
Responsible for development and performance management of all Front Office colleagues
Coordinate and communicate of information pertinent to all other departments to ensure the highest level of guest service
Knowledge in emergency procedures, general crisis situation procedures and keeping health and safety in the forefront
Ensure that all controls are in place and are adhered to, ie. rates, market codes, etc.
Responsible for coordinating with the Convention Services Manager and the Guest Services Managers for preparations for incoming conventions, groups and tours as well as all pre-arrival including blocking of rooms, convention resumes, special requirements and departure activities
Responsible for all details of employees administration, payroll forecasts, payroll administration on a daily, weekly and monthly basis
Maintain and submit to the Front Desk Manager, approved staffing schedules on a weekly basis
Ensure Fairmont policies and procedures are known, followed and enforced, and promote the philosophy of empowerment within guidelines
In all that we do create and be responsible for smart goals that help to achieve EOS, VOG, RevPAR, GOP yearly objectives
Assist in other Front Office departments as required, including Royal Service and Fairmont Gold.
All other duties assigned


Your experience and skills include:

Minimum 2 years experience in a Hotel leadership role
Computer literacy required: PROPERTY manager or another property management system, Excel, Word, Time and Attendance, Watson
Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions at the same time
Excellent interpersonal and communication skills, both written and verbal
Proven leadership skills which supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
A leader who will lead, teach, inspire our team to reach the next level of service
Hospitality Diploma an asset
Constant standing and walking throughout shift, repetitive motions including talking, bending
Lifting, carrying, pulling 20 lbs. certain parts of work shift
Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com