Parks Canada Banff Visitor Services Team Leader IV

Parks Canada
Banff, AB
$79,076–$85,449 a year

- Full-time
Parks Canada
Banff, AB
$79,076–$85,449 a year

Job details

$79,076–$85,449 a year
Job type
Shift and schedule
Weekends as needed
Application Details
Cover letter
Banff, AB

Dental care
Paid time off
Paid vacation
Parks Canada
Banff, AB, Jasper, AB, Lake Louise, AB, Radium Hot Springs, BC or Field, BC

Note: if not already residing in the area, the selected candidate will be required to relocate. Work locations are non-negotiable.
Acting, Assignment or specified period - LLYK: April 2024 to May 2025 (x2) - Banff: Anticipatory - Jasper: Nov 2024 to Nov 2025
$79,076 to $85,449
Closing date: 7 February 2024 - 23:59, Pacific Time

Who can apply: All persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

NOTE: if you are interested in this opportunity and have previously qualified on a PM04, Visitor Services Team Leader IV selection process, please contact Lee Smith at

We will only accept on-line applications received via the site.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

No cover letter required – Applicants must respond to the questions in the on-line application to clearly demonstrate how they meet the Education and Experience factors listed in the Statement of Qualifications (see below) and explain how they meet these factors. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. You must be specific and provide concrete examples/details for each experience element, as applications will be screened only on the information provided.

Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.

Resumes will be used as a secondary source to validate the experience identified in screening questions.

The Visitor Services Team Leader IV (PM04) reports to a Visitor Experience Operations Coordinator (PM05) and leads various work units that offer services such as visitor information, campground services, entry gate revenue collection and cleaning services.
You will oversee and manage programs that provide services to the public, report and track revenue collection for each site and manage key operations, primarily information services for the field unit.
You work daily with the Visitor Experience Operations Coordinator to meet the Field Unit’s vision for providing visitor opportunities to discover, appreciate, learn about, and enjoy the Mountain National parks and their natural and cultural resources and understand their significance to Canada.

Work environment
Our dedicated, multidisciplinary teams work together to maintain and improve our unique infrastructure to ensure long-term environmental sustainability, conservation of built heritage, and great visitor experiences.

Top 10 reasons to work for Parks Canada:
✅ Job stability
️ Work-life balance
Paid vacation and leave
Pension and retirement benefits
Health and dental benefits
Training and professional development
️ Working in beautiful locations
Transfer and promotion opportunities
Diverse and inclusive workplaces
Contribution to public service
Intent of the process
This process will be used to fill 3 temporary vacancies:
2x Lake Louise, Yoho & Kootenay - April 2024 to May 2025.
Banff – Anticipatory.
1x Jasper – Nov 2024 to Nov 2025.

This process will also be used to create a list of qualified candidates to staff similar positions with various tenures, security levels, and/or linguistic requirements, for the Lake Louise, Yoho & Kootenay Field Unit, Banff Field Unit and Jasper Field Unit.
Positions to be filled: 3

Information you must provide
Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
Graduation from post-secondary studies (minimum of 2-year program) with specialization in tourism, recreation, leisure studies or an acceptable combination of education, training and experience relevant to position.

Degree equivalency

Experience in establishing operational objectives, goals, performance standards and work plans.
Experience in coordinating and monitoring daily activities, as well as solving operational issues.
Experience in making recommendations for service improvements and implementing new initiatives.
Recent* experience in planning, implementing, and delivering visitor services.
Recent* and Significant** experience in managing relevant financial and human resources, including direct supervision of personnel.

” Recent” is defined as experience within the last 2 years.
** “Significant” is defined as depth and scope of experience normally as
full-time performance of duties for a minimum of 2 years.
The following will be applied / assessed at a later date (essential for the job)
English essential

Information on language requirements

Knowledge of how to develop and implement operational plans, evaluate effectiveness of programs, implement changes/enhancements and/or realign financial and human resources.
Knowledge of Quality visitor service principles and deliverables including: service standards, the Parks Canada Agency guarantee and prevention policies and guidelines.
Knowledge of staff, recruitment, performance management, develop talent and maintain a positive working culture; and implementing training and continuous learning initiatives.
Analytical Thinking - Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.
Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Managing Resources - Manages resources (time, financial, human, physical and information) to achieve planned goals.
Client Focus – Providing service excellence to internal and/or external clients.
Planning and Organizing – Developing, implementing, evaluating, and adjusting plans to reach goals, while ensuring the optimal use of resources.
Team Leadership – promotes teamwork in a healthy, positive, and productive workplace that allows people to do their best every day.
Personal Suitability
Exercises sound judgment.
Communicates effectively.
Takes responsibility.
Demonstrates integrity.
Makes things happen.
The following may be applied / assessed at a later date (may be needed for the job)
Operational Requirements
You will be required to work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays as scheduled by your delegated manager. Compensation will be as prescribed in the Terms and Conditions of Employment applicable to you.
You must be willing to work and travel in a variety of terrains and weather conditions in the performance of the duties.
You may be required to wear a uniform while performing your duties. In this case, Parks Canada will provide you with the uniforms you require in accordance with the Parks Canada Uniform Policy.
Conditions of employment
Conditions of Employment
Obtain and maintain Reliability Status security clearance.
Possession of a valid class 5 driver’s license or provincial equivalent.
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Each person is entitled to participate in the appointment process in the official language of their choice.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

We thank all those who apply. Only those selected for further consideration will be contacted.