Confidential
Banff, AB
Permanent, Full-time
 
Job details
Job type
Permanent
Full-time
Shift and schedule
Weekends as needed
Evenings as needed
Holidays

Location
Banff, AB

Benefits
Pulled from the full job description
Vision care
Dental care
Life insurance
Extended health care

Full job description
THE OPPORTUNITY:

FRONT OFFICE MANAGER

REPORTS TO GENERAL MANAGER

THE ROLE:

Position is generally responsible for managing and participating in the day to day operation of Guest Services & Front Desk, while supporting housekeeping and maintenance, as required: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction.

ACTIVITIES:

The duties and responsibilities for the Front Office Manager include, but are not limited to the following:

Lead, supervise, and participate “hands on” in the day-to-day operation of the front office department (night audit, guest services and reservations) to ensure brand standards are in place and maintained.
Monitor and maintain the front office, guest accounting and reservations to ensure a high level of guest satisfaction and ensure company standards are met.
Responsible for the supervision, recruitment, selection, training and development of front office personnel.
Supervise the reservation functions including Yield Management System to ensure maximum RevPar.
Ensure application of credit policies, controls and handling of financial transactions are in accordance with company policies.
Ensure staff is knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.
Handle guest feedback/concerns promptly to ensure the highest level of guest satisfaction.
Promote a culture focused on guest service.
Recommends, develops and implements staff incentives designed to increase revenues.
Implement and maintain all company policies and procedures.
Assist hotel management as directed with development of special reports and/or special projects.
Ability to set procedures relating to groups according to company policy and Yield Management targets
Assist the General Manager in producing hotel forecast by accurate projection of room related revenue and expenses
Keep central reservations updated on hotel facilities/special promotions to maximize revenues
Support the General Manager with accounting cyle, as assigned
Administer and maintain all uniforms and inventories, including printed materials.
Assist in the operation of other departments within the hotel.
Perform role of Manager on Duty, oversee day-to-day operations.
Other duties as assigned.
COMPETENCIES WE ARE SEEKING:

2+ years’ experience in a similar supervisory/leadership role
Excellent verbal and written communication skills
Accuracy and attention to detail
Strong interpersonal and problem solving abilities
Service focused personality with the ability to lead by example
Computer-savvy
Experience with property management system an asset
Well organized self-starter
Results-oriented with the ability to be flexible and work well under pressure
Degree or Diploma in Hospitality Management is an asset
Night Audit experience an asset
Must be available days, evenings, weekend and holidays.
Job Types: Full-time, Permanent

Benefits:

Dental care
Extended health care
Life insurance
Vision care
Application question(s):

Are you legally eligible to work in Canada?
Experience:

similar supervisory/leadership role: 2 years (preferred)
Work Location: In person