Banff Centre for Arts and Creativity
 
107 Tunnel Mountain Drive, Banff, AB
$18.64 an hour - Full-time
 

Job details
Pay
$18.64 an hour
Job type
Full-time
Shift and schedule
Weekends as needed
Rotating shift

Location
107 Tunnel Mountain Drive, Banff, AB

Benefits
Pulled from the full job description
Housing allowance
Employee assistance program

Full job description
Bell Desk Attendant
Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

The Opportunity
Banff Centre is looking for a friendly and enthusiastic Bell Desk Attendant to ensure a memorable stay for our visiting guests. Motivated and customer-service oriented, you will maintain the organization of guest's luggage and belongings to and from guest rooms, providing storage if required, while ensuring the lobby is kept clean at all times.

Roles and Responsibilities
Reporting to the Guest Services Manager, below are some key responsibilities:

Assist guest with transportation needs, storage of luggage, communicating housekeeping requests etc.
Provide guests with local information - including Banff Centre events and dining recommendations
Maintain cleanliness/tidiness of lobby
Pick-up and delivery of guest laundry
Show guest rooms, assist guests to and from rooms as required, and keep track of mobility issues
Maintain a fire in the lobby lounge fireplace on colder mountain days
Maintain a presence in the lobby to be able to help guests and answer questions
Maintain cleanliness and serviceability of the Guest Services vehicle
Qualification and Educational Requirements
Previous customer service experience and a strong desire to assist people and to provide quality experiences.
Strong organizational and time management skills.
Professional presentation and grooming, including wearing the proper uniform and name tag at all times.
Special Requirements
Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends.
Physical stamina and the ability to move heavy equipment is required.
This position requires a valid license to drive in Alberta.
Employment Terms & Benefits
In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500 hour probationary period.
This position pays $18.64 per hour working up to 40 hours per week on a rotating schedule.
Benefits of working at Banff Centre are:
Transitional staff housing options (based on availability)
Employee Assistance Program
Professional development
Staff cafeteria and restaurant discounts
Onsite fitness facility at a discounted rate + first month free for new staff!
Application Process
We are accepting applications for the Bell Desk Attendant position until a suitable candidate is found.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.
Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

Privacy Statement

Banff Centre is a public body pursuant to the Protection of Privacy Act (Alberta) (“POPA”) and the Access to Information Act (“ATIA”). All of your personal information collected by Banff Centre, including personal information collected through third-party contractors or platforms, in relation to the creation of your candidate profile and submission of a job application, is collected pursuant to section 4(c) of POPA for the purpose of administering your candidate profile, evaluating your eligibility for a position(s) at Banff Centre, and communicating with you about your application. Your personal information may be disclosed, as required, pursuant to ATIA or other applicable law, to satisfy reporting requirements, or for statistical, funding, planning or research purposes.

If you have any questions about the collection, use or protection of this information, please contact the Privacy Coordinator at privacy@banffcentre.ca, 107 Tunnel Mountain Drive, Box 1200, Banff Alberta, T1L 1H5, 403.762.6100.