Guest Experience Agent Banff Gondola

Banff Jasper Collection by Pursuit

Banff, AB
$16 an hour - Full-time, Seasonal

Job details
Salary
$16 an hour
Job type
Full-time
Seasonal
Full Job Description
Compensation:
Starting wage is $16 per hour
What will be your daily pursuit?:
Be an Ultimate Host and help create memorable experiences for our guests!
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
A safe work environment with structured COVID procedures and vaccination policies
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Greets Banff Gondola guests
Assisting with ticket sales, combo packages, questions, directions, and guidance in visiting our attractions and the Canadian Rockies
Use a computerized ticketing systems to issue and process guest ticket
Handles cash and credit transactions
Validates tickets prior to boarding
Performs crowd management and line control
Be a Memory Maker for our programming events
Solicit guest feedback
Assist in keeping work areas clean
What skills and experience do you need for this job?:
A high level of customer service is paramount, along with attaining a high level of knowledge of the Banff Gondola, its interpretive stations, and the unique natural features and habitat of the area
A high level of customer service and experience in guest services, or similar
Attention to detail and good communication and listening skills with local and international guests and staff
Second language skills highly advantageous
Solid knowledge of the products and services available in Banff and its surroundings
Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
Work in a fast-paced environment and overcome guest objections
Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting and working outdoors
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
What will your work environment be like?:
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
EEO Information: Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
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