True North Hostelling Front Desk Agent

True North Hostelling Association
Banff, AB

Banff is a town with lots to offer; it’s on every backpacker’s bucket list, both for the amazing unspoiled wilderness and outdoor pursuits of the National Park – and for the renowned reputation of being a great place to work with, live with and party with other young folks from around the world! And there’s no better place to do this than at our hostel.


We’re a team of avid travellers who’ve chosen to work in this place, and this hostel, because we want to be immersed in a culture of other like-minded people who believe in respecting each other, learning about other people’s cultures, and squeeze the best out of our Banff experience. There’s room for growth and discovery! Many of our leaders started out on the front lines, and we’re eager to promote from within and provide opportunities to try out different roles.


Our staff accommodation has everything you need and is extremely affordable, one of the cheapest in town. Add to that we’ve got a fleet of mountain bikes and camping gear for you to borrow to get out and explore even more... not to mention 13 other Mountain Park hostels that you get to stay at for free, so you can expand your explorations to the rest of the parks... or even the rest of Canada... knowing you’ve got a place to sleep and friends to connect with everywhere you go, for free!


What's in it for you

Get the best value on staff accommodation: $6.50 per day for a shared room in one of our seven on-site staff apartments.


Constant events to join in on with other guests and staff, such as karaoke, pub crawls, BBQs, campfires, learn-to-rock-climb days... or borrow one of the mountain bikes or camping gear, or strap on your ski/snowboard gear, and head out with your teammates for your own adventure!


All units are fully furnished, have access to hostel WIFI, and include all utilities/cable TV.


Free HI Memberships.


Free stay at other HI properties (13 other hostels in the Banff/Jasper/Yoho area alone!)


40% off any other meals in our restaurant, and your basement houses Banff’s cheapest bar with free pool, darts and foosball!


Free FAM trips.


A laid-back atmosphere where the uniform’s a T-shirt and the guests are backpackers just like you!


What you will be doing as Front Desk Agent


You’ll need some prior Front Desk experience; we’ll train you up on our Property Management system, and your prior system experience will be a key asset you bring with you. You’ll need to be a quick learner and bring your willingness to learn – you'll need to quickly become an expert on all things to do with the hostel, the town and the Park, as guests will turn to you for answers on everything.


You’ll need to bring your positive energy, smile and ability to handle high workloads and stressful moments with aplomb. An understanding of service recovery and experience handling and resolving guest complaints effectively is part of our ethos here. We’re always looking for people who are looking to grow within the industry. Most of our promotions are from within; most of our Assistant General Managers and Managers in our hostel network started as Front Desk Agents.


Join our community


If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, this is the kind of place for you.


Our team is made up of people from all over the world who are bound by our shared desire to discover new places. You recognize that what draws you to Banff is what draws our guests here, and you're committed to working with a team of like-minded people to share the best of Banff and the accessibility of travel with the world.


Check out what it's like to live and work here: www.hihostels.ca/workinbanff


About HI


We love travelling. To us, travel isn’t just about going places, it’s also about meeting people, discovering cultures, eating new food and most of all, learning how people do things differently than we do back home.

We believe that through hostelling, we become more conscious about the world around us; and we can even make the world a better place. Our mission is to build a community of conscious travellers who share a greater understanding of people, places and cultures through our network of hostels and people.

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